Have anyone tried using the rt client (rt3/bin/rt) from within the web
interface (apache2/mod_perl2) ?
Or have anyone tried to get 2 RT instances talking to each other (in a
method other than email)?
We have 2 sites each with its own RT and sometimes there will be shared
issues that both sites need to deal with, the process I thought of is :
- have a ticket in RT.com1 , within the ticket display page a button
that will create a ticket in RT.com2 (via REST), and another button
that allow updating a ticket in RT.com2 from the current ticket (in
I am trying to use Apache2::RequestUtil->request to spawn sub process to
call the rt client :
my $r = Apache2::RequestUtil->request;
where $com is rt3/bin/rt
and @com_args being (“create”, “-t”, “ticket”, “set”,
“subject=$subject”, “queue=$queue”, "requestor="email@example.com"")
to create a ticket
(“correspond”, “-m”, “$text”, “$ticket_number”) to update a ticket
Creating seem to work fine , however updating is randomly dying with
Any help or pointers is appreciated, I am not fussed about using
Apache2::RequestUtil any alternative is fine for me ?