Callback code

RT Users
1

Hey everyone,
trying to add some callback code to the display ticket page to display
ticket page showing more information about the person making the
request,(e.g. full name, phone etc).

I create the callback code under
/rt3/local/html/Callbacks/MyCallbacks/Ticket/Display/Elements/ShowSummary,
in a file called default. The following code was given to me from another
member of the RT community for testing. Using it does not work though

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<%ARGS> $requestor

Any ideas?

George

2

Hey everyone,
trying to add some callback code to the display ticket page to display
ticket page showing more information about the person making the
request,(e.g. full name, phone etc).

I create the callback code under
/rt3/local/html/Callbacks/MyCallbacks/Ticket/Display/Elements/ShowSummary,
in a file called default. The following code was given to me from another
member of the RT community for testing. Using it does not work though

Default and default are not the same. You want Default

3

Hey Jesse,
thanks for the feedback, i corrected the file name to Default, i restarted
the system, cleaned the mason cache, and tried again, but i see nothing. Any
more ideas?

Thanks!
GeorgeOn Thu, Jan 29, 2009 at 4:05 PM, Jesse Vincent jesse@bestpractical.comwrote:

On Thu, Jan 29, 2009 at 10:09:25AM +0200, George Beitis wrote:

Hey everyone,
trying to add some callback code to the display ticket page to display
ticket page showing more information about the person making the
request,(e.g. full name, phone etc).

I create the callback code under

/rt3/local/html/Callbacks/MyCallbacks/Ticket/Display/Elements/ShowSummary,

in a file called default. The following code was given to me from
another
member of the RT community for testing. Using it does not work though

Default and default are not the same. You want Default