Call report for the day it was resolved

[charlesjulio]

I need a report per user that shows the result by the day the ticket was resolved; currently, the system tells me the time in weeks it took for the ticket to be resolved.

[knation]

How do you deliminate the users? Based on owner or another role on the ticket?

[charlesjulio]

The filter is based on the owner’s call.

(attachments)

[knation]

Ah old RT, which version are you on? In RT 6 charting allows you to do this with the “Group By” options: