Hi,
RT has been up and running on our site for a couple of months now and - as
with everything successful - people are trying to find out ways of making it
more successful. One suggestion has been to add a “calendar function”
whereby equipment bookings requested via RT can be added to the calendar and
acted upon by the due date.
I know this isn’t standard RT functionality and I also know it’s not Best
Practical’s job to provide such. However, if anyone out there knows of a
suitable Perl module that could be installed along side RT (and can point me
in the right direction) that would be great.
Thanks in advance!
Colin Brett, UNIX/Oracle Administrator.
ProQuest Information & Learning
Tel: +44 (0)1223 271371 .
Email: colin.brett@proquest.co.uk
“I didn’t create this situation, I’m just dealin’ with it.”
– Mr. Pink
Hi,
Hi,
I’ve been asked similar question just today. Generaly there is an demand
for some kind of a “reminder” functionality. It should be able to
allow user(or reminder operator) to pick up some Date/Time(optionaly
frequency [weekday/dayly/monthly etc.]), destination (i.e. a RT queue or
whatever kind of data mined from RT database) and enter (or pick existing)
message text(Template).
Please let me know too, if you find any open solution for that common demand.
RT has been up and running on our site for a couple of months now and - as
with everything successful - people are trying to find out ways of making it
more successful. One suggestion has been to add a “calendar function”
whereby equipment bookings requested via RT can be added to the calendar and
acted upon by the due date.
I know this isn’t standard RT functionality and I also know it’s not Best
Practical’s job to provide such. However, if anyone out there knows of a
suitable Perl module that could be installed along side RT (and can point me
in the right direction) that would be great.
Thanks in advance!
Colin Brett, UNIX/Oracle Administrator.
ProQuest Information & Learning
Tel: +44 (0)1223 271371 .
Email: colin.brett@proquest.co.uk
“I didn’t create this situation, I’m just dealin’ with it.”
– Mr. Pink
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Jan Okrouhly
-----------------------------------------+---–okrouhly@civ.zcu.cz—
Laboratory for Computer Science | phone: +420 377 632 837
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI402
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-
Hi,
Hi,
I’ve been asked similar question just today. Generaly there is an
demand
for some kind of a “reminder” functionality. It should be able to
allow user(or reminder operator) to pick up some Date/Time(optionaly
frequency [weekday/dayly/monthly etc.]), destination (i.e. a RT queue
or
whatever kind of data mined from RT database) and enter (or pick
existing)
message text(Template).
Please let me know too, if you find any open solution for that common
demand.
Reminders should be implementable using the rt-crontool, although I did
not work with it yet.
Regards,
Harald
Hi,
Hi,
I’ve been asked similar question just today. Generaly there is an
demand
for some kind of a “reminder” functionality. It should be able to
allow user(or reminder operator) to pick up some Date/Time(optionaly
frequency [weekday/dayly/monthly etc.]), destination (i.e. a RT queue
or
whatever kind of data mined from RT database) and enter (or pick
existing)
message text(Template).
Please let me know too, if you find any open solution for that common
demand.
Reminders should be implementable using the rt-crontool, although I did
not work with it yet.
Sorry, this was an misunderstanding. I do not want reminder of not done
work but a reminder (say it planner, calendar, datebook or whatever)
of new/periodic work that should be started after it will be created in RT
and taken by some of technicians…i.e. to remind, that some server logs
hasn’t been checked for X days etc.
Regards,
Harald
Jan Okrouhly
-----------------------------------------+---–okrouhly@civ.zcu.cz—
Laboratory for Computer Science | phone: +420 377 632 837
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI402
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-
I have some idees of making a
“gantt view” of a queue.
Is this something of what you want?On Mon, 2003-09-08 at 20:18, Jan Okrouhly wrote:
On Mon, 8 Sep 2003, Harald Wagener wrote:
On Freitag, 5. September 2003, at 16:55 Uhr, Jan Okrouhly wrote:
On Fri, 5 Sep 2003, Brett, Colin wrote:
Hi,
Hi,
I’ve been asked similar question just today. Generaly there is an
demand
for some kind of a “reminder” functionality. It should be able to
allow user(or reminder operator) to pick up some Date/Time(optionaly
frequency [weekday/dayly/monthly etc.]), destination (i.e. a RT queue
or
whatever kind of data mined from RT database) and enter (or pick
existing)
message text(Template).
Please let me know too, if you find any open solution for that common
demand.
Reminders should be implementable using the rt-crontool, although I did
not work with it yet.
Sorry, this was an misunderstanding. I do not want reminder of not done
work but a reminder (say it planner, calendar, datebook or whatever)
of new/periodic work that should be started after it will be created in RT
and taken by some of technicians…i.e. to remind, that some server logs
hasn’t been checked for X days etc.
Regards,
Harald
Jan Okrouhly
-----------------------------------------+---–okrouhly@civ.zcu.cz—
Laboratory for Computer Science | phone: +420 377 632 837
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI402
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-
rt-users mailing list
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http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm