By-user reports for RT2

RT Users
1

Hi,

I am looking for “by-user” reports for RT2 - eg. something similar to the
rtreports package for RT1 - feed in a date range and view activity by user
for the period (open/resolved/stalled tickets at beginning of period,
activity during period, count at end, maybe a list of overdue tickets they
own, that sort of thing).

Has anyone written anything?

(Yes, I’ve already searched the list archives, have spent literally hours
searching for bits and pieces about reporting and RT in the past - a FAQ
entry would be really helpful given how many times people ask for reports
and statistics. Good to see the instructions for Simon’s package there though.)

Cheers
Kerrin

Kerrin Pine, CCNA | Web: http://www.chariot.net.au/
E-mail: kpine@staff.chariot.net.au | Web: http://www.kerrin.com/
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2

G’day Kerrin,On Mon, 22 Jul 2002, Kerrin Pine wrote:

(Yes, I’ve already searched the list archives, have spent literally hours
searching for bits and pieces about reporting and RT in the past - a FAQ
entry would be really helpful given how many times people ask for reports
and statistics. Good to see the instructions for Simon’s package there though.)

I put the instructions for Simon’s package there, planning to do a similar
process to what you seem to have completed. If you give me the results of
what you’ve done (the better-documented the better!), I’ll go on to create
Statistics2, 3 and 4 etc. I need better reporting too but haven’t run
through all of the possibilities.

If people will help with contributions I’ll help by making them part of
the manual.

Thanks,

Dan Shearer
Open Source Manager
Mob: +61 411 49 1800
Tel: +61 8 8130 3104
dan@tellurian.com.au