I am looking for “by-user” reports for RT2 - eg. something similar to the
rtreports package for RT1 - feed in a date range and view activity by user
for the period (open/resolved/stalled tickets at beginning of period,
activity during period, count at end, maybe a list of overdue tickets they
own, that sort of thing).
Has anyone written anything?
(Yes, I’ve already searched the list archives, have spent literally hours
searching for bits and pieces about reporting and RT in the past - a FAQ
entry would be really helpful given how many times people ask for reports
and statistics. Good to see the instructions for Simon’s package there though.)
Kerrin Pine, CCNA | Web: http://www.chariot.net.au/
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