BulkUpdate disappeared on rt3.8.2

Hello,

After some “rights problems” due to umask 0007 when installing plugins, I
finally installed

  • RTx::Statistics
  • EmailCompletion
  • Calendar
  • timeline
  • RightMatrix
  • CloneQueue

But strangely :

  1. BulkUpdate Disappeared
  2. my SetPlugins was empty in RT_SiteConfig.pm but plugins were still
    functionnal (I wanted to test coupling between these fresh installs and
    Search templates). And as I am speaking RightMatrix and clone Queue are
    not in the SetPlugins but are fonctionnal (site RT_Config below)

Could it be the problem ?

My bet was a template disabled the BulkUpdate
so I made diff -ur origrt3/share/html rt3/share/html
and I found :

Only in /opt/rt3/share/html/Search/Elements: autohandler

Could it be the problem ?

Could a dependancy problem have araised from my latest upgrade of perl
modules ?

Anyway, while waiting for any welcomed answers I am doing my next move :
looking at all the makefile to see if any rt original file not in
rt3/share have been damaged.

Loaded perl modules

Perl v5.10.0 under linux
Apache::Session v1.86;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::lock::Null v1.01;
Apache::Session::Postgres v1.01;
Apache::Session::Serialize::Base64 v1.01;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::Postgres v1.03;
AutoLoader v5.63;
base v2.13;
bytes v1.03;
Cache::Simple::TimedExpiry v0.27;
capitalization v0.03;
Carp v1.08;
CGI v3.29;
CGI::Cookie v1.28;
CGI::Util v1.5_01;
Class::Accessor v0.31;
Class::Accessor::Fast v0.31;
Class::Container v0.12;
Class::Data::Inheritable v0.08;
Class::Inspector v1.23;
Class::ReturnValue v0.55;
Clone v0.28;
constant v1.13;
CSS::Squish v0.07;
Cwd v3.2701;
Data::Dumper v2.121_14;
DateTime v0.42;
DateTime::Locale v0.35;
DateTime::Set v0.25;
DateTime::TimeZone v0.7701;
DateTime::TimeZone::Floating v0.01;
DateTime::TimeZone::Local v0.01;
DateTime::TimeZone::OffsetOnly v0.02;
DateTime::TimeZone::UTC v0.01;
DBD::Pg v2.8.2;
DBD::Sponge v12.010002;
DBI v1.605;
DBIx::SearchBuilder v1.53;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.1901;
Devel::StackTraceFrame v1.1901;
Devel::Symdump v2.08;
Digest::base v1.00;
Digest::MD5 v2.36_01;
DynaLoader v1.08;
Email::Address v1.889;
Encode v2.23;
Encode::Alias v2.07;
Encode::Config v2.04;
Encode::Encoding v2.05;
Encode::Guess v2.02;
Encode::Unicode v2.05;
Errno v1.1;
Exception::Class v1.24;
Exception::Class::Base v1.2;
Exporter v5.63;
Exporter::Heavy v5.63;
Fcntl v1.06;
File::Basename v2.76;
File::Glob v1.06;
File::Path v2.04;
File::ShareDir v0.05;
File::Spec v3.2701;
File::Spec::Unix v3.2701;
File::Temp v0.18;
FileHandle v2.01;
GD v2.39;
GD::Graph v1.44;
GD::Graph::axestype v1.45;
GD::Graph::bars v1.26;
GD::Graph::colour v1.10;
GD::Graph::Data v1.22;
GD::Graph::Error v1.8;
GD::Graph::pie v1.21;
GD::Graph::utils v1.7;
GD::Image v2.27;
GD::Text v0.86;
GD::Text::Align v1.18;
GraphViz v2.03;
HTML::Element v3.23;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.36;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56;
HTML::Scrubber v0.08;
HTML::Tagset v3.20;
HTML::TreeBuilder v3.23;
I18N::LangTags v0.35;
I18N::LangTags::Detect v1.03;
integer v1.00;
IO v1.23_01;
IO::File v1.14;
IO::Handle v1.27;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::WrapTie v2.110;
IPC::Open2 v1.02;
IPC::Open3 v1.02;
IPC::Run v0.80;
JSON::Syck v0.29;
List::Util v1.19;
Locale::Maketext v1.12;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.66;
Locale::Maketext::Lexicon::Gettext v0.16;
Log::Dispatch v2.18;
Log::Dispatch::Base v1.09;
Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v2.03;
Mail::Field v2.03;
Mail::Field::AddrList v2.03;
Mail::Field::Date v2.03;
Mail::Field::Generic v2.03;
Mail::Header v2.03;
Mail::Internet v2.03;
Mail::Mailer v2.03;
Mail::Util v2.03;
MIME::Base64 v3.07_01;
MIME::Body v5.426;
MIME::Decoder v5.426;
MIME::Decoder::Base64 v5.426;
MIME::Decoder::Binary v5.426;
MIME::Decoder::NBit v5.426;
MIME::Decoder::QuotedPrint v5.426;
MIME::Entity v5.426;
MIME::Field::ContDisp v5.426;
MIME::Field::ConTraEnc v5.426;
MIME::Field::ContType v5.426;
MIME::Field::ParamVal v5.426;
MIME::Head v5.426;
MIME::Parser v5.426;
MIME::QuotedPrint v3.07;
MIME::Tools v5.426;
MIME::Words v5.426;
Module::Versions::Report v1.05;
overload v1.06;
Params::Util v0.30;
Params::Validate v0.91;
PerlIO v1.04;
PerlIO::scalar v0.05;
POSIX v1.13;
re v0.08;
Regexp::Common v2.122;
Regexp::Common::delimited v2.106;
Regexp::Common::URI v2.110;
Regexp::Common::URI::fax v2.102;
Regexp::Common::URI::file v2.102;
Regexp::Common::URI::ftp v2.103;
Regexp::Common::URI::gopher v2.102;
Regexp::Common::URI::http v2.103;
Regexp::Common::URI::news v2.102;
Regexp::Common::URI::pop v2.102;
Regexp::Common::URI::prospero v2.102;
Regexp::Common::URI::RFC1035 v2.102;
Regexp::Common::URI::RFC1738 v2.106;
Regexp::Common::URI::RFC1808 v2.102;
Regexp::Common::URI::RFC2384 v2.104;
Regexp::Common::URI::RFC2396 v2.102;
Regexp::Common::URI::RFC2806 v2.102;
Regexp::Common::URI::tel v2.102;
Regexp::Common::URI::telnet v2.102;
Regexp::Common::URI::tv v2.102;
Regexp::Common::URI::wais v2.102;
RT v3.8.2;
RT::Interface::Email v2;
RT::Interface::Web::Request v0.30;
RTx::Calendar v0.06;
RTx::EmailCompletion v0.05;
Scalar::Util v1.19;
SelectSaver v1.01;
Set::Infinite v0.61;
Socket v1.80;
Storable v2.18;
strict v1.04;
Symbol v1.06;
Sys::Syslog v0.22;
Text::Autoformat v1.14.0;
Text::Quoted v2.05;
Text::Reform v1.12.2;
Text::Tabs v2007.1117;
Text::Template v1.44;
Text::Wrapper v1.02;
Tie::Hash v1.02;
Time::HiRes v1.9711;
Time::JulianDay v2003.1125;
Time::Local v1.18;
Time::ParseDate v2006.0814;
Time::Timezone v2006.0814;
Time::Zone v2.22;
Tree::Simple v1.18;
UNIVERSAL v1.04;
UNIVERSAL::require v0.11;
URI v1.35;
URI::Escape v3.28;
URI::file v4.19;
utf8 v1.07;
vars v1.01;
version v0.74;
Want v0.18;
warnings v1.06;
warnings::register v1.01;
XSLoader v0.08;
YAML::Syck v1.05;

RT Config
MaxInlineBody 12000
OldestTransactionsFirst 1
UsernameFormat concise
ShowUnreadMessageNotifications 1
WebDefaultStylesheet web2
MessageBoxRichText 1
PlainTextPre 0
MessageBoxRichTextHeight 200
MessageBoxWidth 72
MessageBoxHeight 15
ARRAY(0x8aa328) QuickCreate, Quicksearch, MyAdminQueues, MySupportQueues,
MyReminders, RefreshHomepage, Dashboards
ActiveStatus new, open, stalled
Active_MakeClicky
AmbiguousDayInFuture 0
AmbiguousDayInPast 0
AutoLogoff 0
CanonicalizeOnCreate 0
CanonicalizeRedirectURLs 0
CommentAddress tps-comment@ftth-sfr.net
CorrespondAddress tps@ftth-sfr.net
CustomFieldValuesSources
DashboardAddress
DashboardSubject %s Dashboard: %s
DatabaseHost localhost
DatabaseName rt3
DatabasePassword Password not printed
DatabasePort
DatabaseRTHost localhost
DatabaseType Pg
DatabaseUser rt_user
DateDayBeforeMonth 1
DateTimeFormat DefaultFormat
DefaultSearchResultFormat ‘id/TITLE:#’,
Subject/TITLE:Subject’,
Status, QueueName, OwnerName, Priority, ‘NEWLINE’, ‘’,
Requestors’, ‘CreatedRelative’,
ToldRelative’,
LastUpdatedRelative’, 'TimeLeft
DefaultSummaryRows 10
DevelMode 0
EmailCompletionUnprivileged Everybody
EmailFrequency Individual messages
EmailInputEncodings utf-8, iso-8859-1, us-ascii
EmailOutputEncoding utf-8
EnableReminders 1
ExtractSubjectTagMatch Regexp
ExtractSubjectTagNoMatch Regexp
ForwardFromUser 0
FriendlyFromLineFormat “%s via RT” <%s>
FriendlyToLineFormat “%s of rt.ftth-sfr.net Ticket #%s”:;
GnuPG Enable, 0, AllowEncryptDataInDB, 0, OutgoingMessagesFormat, RFC
GnuPGOptions homedir, /opt/rt3/var/data/gpg
HomepageComponents QuickCreate, Quicksearch, MyCalendar, MyAdminQueues,
MySupportQueues, MyReminders, RefreshHomepage
InactiveStatus resolved, rejected, deleted
LexiconLanguages *
LinkTransactionsRun1Scrip 0
LogDir /opt/rt3/var/log
LogStackTraces
LogToFile debug
LogToFileNamed rt.log
LogToScreen info
LogToSyslog info
LogToSyslogConf
LogoURL /rt/NoAuth/images/bplogo.gif
LoopsToRTOwner 1
MailCommand sendmailpipe
MailParams
MasonParameters
MaxAttachmentSize 10000000
MessageBoxIncludeSignature 1
MessageBoxWrap HARD
MinimumPasswordLength 5
NetServerOptions
NotifyActor 0
Organization ftth-sfr.net
OwnerEmail root
Plugins RTx::Statistics, RTx::Calendar, RTx::EmailCompletion
PreviewScripMessages 0
RTAddressRegexp ^rt@example.com$
RecordOutgoingEmail 1
RedistributeAutoGeneratedMessages privileged
SMTPDebug 0
SelfServiceRegex Regexp
SendmailArguments -oi -t
SendmailBounceArguments -f "<>"
SendmailPath /usr/sbin/sendmail
ShowBccHeader 0
ShowTransactionImages 1
StandaloneMaxServers 1
StandaloneMaxSpareServers 0
StandaloneMinServers 1
StandaloneMinSpareServers 0
StrictLinkACL 1
Timezone CET
UseFriendlyFromLine 1
UseFriendlyToLine 0
UseTransactionBatch 1
WebBaseURL XXXXXXXXXXXXXXXXXXXXX
WebDomain localhost
WebFlushDbCacheEveryRequest 1
WebImagesURL /rt/NoAuth/images/
WebNoAuthRegex Regexp
WebPath /rt
WebPort 80
WebSecureCookies 0
WebURL XXXXXXXXXXXXXXXXXXXXXXXXXXXX
WikiImplicitLinks 0
rtname rt.ftth-sfr.net
RT Variables
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::EmailCompletionLdapAttrShow mail
RT::EmailCompletionLdapMinLength 4
RT::EmailCompletionSearch LIKE
RT::EtcPath /opt/rt3/etc
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalLibPath /opt/rt3/local/lib
RT::LocalPath /opt/rt3/local
RT::LocalPluginPath /opt/rt3/local/plugins
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::SbinPath /opt/rt3/sbin
RT::VERSION 3.8.2
RT::VarPath /opt/rt3/var
Perl configuration

Summary of my perl5 (revision 5 version 10 subversion 0) configuration:
Platform:
osname=linux, osvers=2.6.24-16-server,
archname=x86_64-linux-gnu-thread-multi
uname=‘linux yellow 2.6.24-16-server #1 smp thu apr 10 13:15:38 utc
2008 x86_64 gnulinux ‘
config_args=’-Dusethreads -Duselargefiles -Dccflags=-DDEBIAN
-Dcccdlflags=-fPIC -Darchname=x86_64-linux-gnu -Dprefix=/usr
-Dprivlib=/usr/share/perl/5.10 -Darchlib=/usr/lib/perl/5.10
-Dvendorprefix=/usr -Dvendorlib=/usr/share/perl5
-Dvendorarch=/usr/lib/perl5 -Dsiteprefix=/usr/local
-Dsitelib=/usr/local/share/perl/5.10.0
-Dsitearch=/usr/local/lib/perl/5.10.0 -Dman1dir=/usr/share/man/man1
-Dman3dir=/usr/share/man/man3 -Dsiteman1dir=/usr/local/man/man1
-Dsiteman3dir=/usr/local/man/man3 -Dman1ext=1 -Dman3ext=3perl
-Dpager=/usr/bin/sensible-pager -Uafs -Ud_csh -Ud_ualarm -Uusesfio
-Uusenm -DDEBUGGING=-g -Doptimize=-O2 -Duseshrplib
-Dlibperl=libperl.so.5.10.0 -Dd_dosuid -des’
hint=recommended, useposix=true, d_sigaction=define
useithreads=define, usemultiplicity=define
useperlio=define, d_sfio=undef, uselargefiles=define, usesocks=undef
use64bitint=define, use64bitall=define, uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc=‘cc’, ccflags =’-D_REENTRANT -D_GNU_SOURCE -DDEBIAN
-fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64’,
optimize=’-O2 -g’,
cppflags=’-D_REENTRANT -D_GNU_SOURCE -DDEBIAN -fno-strict-aliasing
-pipe -I/usr/local/include’
ccversion=’’, gccversion=‘4.3.2’, gccosandvers=’‘
intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
ivtype=‘long’, ivsize=8, nvtype=‘double’, nvsize=8, Off_t=‘off_t’,
lseeksize=8
alignbytes=8, prototype=define
Linker and Libraries:
ld=‘cc’, ldflags =’ -L/usr/local/lib’
libpth=/usr/local/lib /lib /usr/lib /lib64 /usr/lib64
libs=-lgdbm -lgdbm_compat -ldb -ldl -lm -lpthread -lc -lcrypt
perllibs=-ldl -lm -lpthread -lc -lcrypt
libc=/lib/libc-2.8.90.so, so=so, useshrplib=true,
libperl=libperl.so.5.10.0
gnulibc_version=‘2.8.90’
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=’-Wl,-E’
cccdlflags=’-fPIC’, lddlflags=’-shared -O2 -g -L/usr/local/lib’

Perl Include Paths (@INC)

/opt/rt3/bin/…/local/lib
/opt/rt3/local/plugins/RTx-Calendar/lib
/opt/rt3/local/plugins/RTx-EmailCompletion/lib
/opt/rt3/bin/…/lib
/etc/perl
/usr/local/lib/perl/5.10.0
/usr/local/share/perl/5.10.0
/usr/lib/perl5
/usr/share/perl5
/usr/lib/perl/5.10
/usr/share/perl/5.10
/usr/local/lib/site_perl
.

Julien Tayon // digital craftsman // making things simpler (when possible)

A triangle which has an angle of 135 degrees is called an obscene triangle.

Hello,
in ./html/Callbacks/Timeline/Ticket/Elements/Tabs/Default

it was written
$tabs->{“j”} = { path => “Search/Timeline.html$args”,
title => loc(‘Timeline’),
separator => 1,
};
which is the default tab for BulkUpdate (Search->Elements->tabs).
Changing j to k resolve my problem. Looks like a bug to me.

it took me 2 days to code one octet. My worst productivity ever :frowning:

Normaly other people are prone to have the same problem in 3.8.2.

Cheers.

Hello,
in ./html/Callbacks/Timeline/Ticket/Elements/Tabs/Default

it was written
$tabs->{“j”} = { path => “Search/Timeline.html$args”,
title => loc(‘Timeline’),
separator => 1,
};
which is the default tab for BulkUpdate (Search->Elements->tabs).
Changing j to k resolve my problem. Looks like a bug to me.

it took me 2 days to code one octet. My worst productivity ever :frowning:

Normaly other people are prone to have the same problem in 3.8.2.

It looks like this was reported a while ago but the author hasn’t
released a new version

http://rt.cpan.org/Public/Bug/Display.html?id=39729

-kevin