Bulk Updating

RT Users
1

Hello,

I’m having a problem with bulk updates. For some reason, i can only update
50 at a time. Even if i were to show unlimited tickets.

Anyone know how I can fix this ?

Thanks,
Al

2

I’m sure I just missed something, but I’ve scanned the documents for this
information and have not found it:

Is there a method for [unprivileged] users to obtain current ticket status
and perhaps retrieve the ticket history?

Thanks!

-Michael

3

Michael Marziani wrote:

I’m sure I just missed something, but I’ve scanned the documents for this
information and have not found it:

Is there a method for [unprivileged] users to obtain current ticket status
and perhaps retrieve the ticket history?

SelfService

  1. ‘/SelfService’ in URL.
  2. Or setup password for email created user and log under this account
    into RT WebUI.
    Are you looking for something like this?

Mail notifications.

  1. Create scrip that notifies requestors about status changes.

     Best Regards. Ruslan.
4

Ok, I am attempting to log into the self-service as an unprivileged
(autocreated) user, but it will not allow this without a password. Is there
a default password set up for autocreated users? Thanks!

-MichaelFrom: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Sent: Monday, January 05, 2004 10:19 AM
To: Michael Marziani
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can’t find in docs: how users check ticket
status?

Michael Marziani wrote:

I’m sure I just missed something, but I’ve scanned the documents for this
information and have not found it:

Is there a method for [unprivileged] users to obtain current ticket status
and perhaps retrieve the ticket history?

SelfService

  1. ‘/SelfService’ in URL.
  2. Or setup password for email created user and log under this account
    into RT WebUI.
    Are you looking for something like this?

Mail notifications.

  1. Create scrip that notifies requestors about status changes.

     Best Regards. Ruslan.

Thanks!

-Michael

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

5

Michael Marziani wrote:

Ok, I am attempting to log into the self-service as an unprivileged
(autocreated) user, but it will not allow this without a password. Is there
a default password set up for autocreated users? Thanks!
They have ‘NO-PASSWORD’ value by default(in DB) and it will never
match any.

	Best regards. Ruslan.
6

Same problem here. When a new autocreated user gets added to the database,
their password is set to “NO PASSWORD”, however, the “STAFF” user
passwords have been hashed (MD5???) and are scrambled. So I think the
problem is that the autocreated passwords are in the database in clear text,
but should be hashed. I don’t care if an autocreated user’s password is set
to “password” or whatever, just as long as I don’t have to do any manual
steps to correct the password.-----Original Message-----
From: Michael Marziani [mailto:marziani@oasis.com]
Sent: Monday, January 05, 2004 11:30 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Can’t find in docs: how users check ticket status?

Ok, I am attempting to log into the self-service as an unprivileged
(autocreated) user, but it will not allow this without a password. Is there
a default password set up for autocreated users? Thanks!

-Michael

7

Maloney, Michael wrote:

Same problem here. When a new autocreated user gets added to the
database, their password is set to “NO PASSWORD”, however, the “STAFF”
user passwords have been hashed (MD5???) and are scrambled. So I think
the problem is that the autocreated passwords are in the database in
clear text, but should be hashed. I don’t care if an autocreated user’s
password is set to “password” or whatever, just as long as I don’t have
to do any manual steps to correct the password.
As I’ve understood you want specify password for autocreated users.
I don’t know way to do it. It’s just wrong and insecure.
There was threads on the list about generating random passwords for new
users, you have to read them.
Good luck. Ruslan.

8

I’m using RT strictly as an internal application, on my intranet. My site
is not publicly accessible, and I don’t have a problem with my users looking
at any ticket. If all autocreated users are by default “Non-Privileged”,
then isn’t RT still secure? I’m not allowing them to change tickets, just
view them.

It might be nice to have something in RT_SiteConfig, to allow/not allow
“default” autocreated passwords and be able to set that password.

In the meantime, I’ll try and locate the thread about random passwords (any
ideas about the month?).

-Mike M.From: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Sent: Monday, January 05, 2004 11:54 AM
To: Maloney, Michael
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can’t find in docs: how users check ticket status?

Maloney, Michael wrote:

Same problem here. When a new autocreated user gets added to the
database, their password is set to “NO PASSWORD”, however, the “STAFF”
user passwords have been hashed (MD5???) and are scrambled. So I think
the problem is that the autocreated passwords are in the database in
clear text, but should be hashed. I don’t care if an autocreated user’s
password is set to “password” or whatever, just as long as I don’t have
to do any manual steps to correct the password.
As I’ve understood you want specify password for autocreated users. I don’t
know way to do it. It’s just wrong and insecure. There was threads on the
list about generating random passwords for new
users, you have to read them.
Good luck. Ruslan.

-----Original Message-----
From: Michael Marziani [mailto:marziani@oasis.com]
Sent: Monday, January 05, 2004 11:30 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Can’t find in docs: how users check ticket
status?

Ok, I am attempting to log into the self-service as an unprivileged
(autocreated) user, but it will not allow this without a password. Is
there a default password set up for autocreated users? Thanks!

-Michael

–

rt-users mailing list
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The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

9

I agree, it would be insecure. I would much rather have a system where the
user could send a majordomo-like command to RT in an email which could
prompt RT to send the current ticket status, and a summary of recent
updates. Now RT would, of course, only allow this if the email was from the
requestor.

I’m sure this could be programmed in, but I don’t have the time to do it
right now. Has anyone else created a similar feature to your knowledge?

Thanks for all the info BTW!

-Michael

[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Ruslan U.
ZakirovSent: Monday, January 05, 2004 10:54 AM
To: Maloney, Michael
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can’t find in docs: how users check ticket
status?

Maloney, Michael wrote:

Same problem here. When a new autocreated user gets added to the
database, their password is set to “NO PASSWORD”, however, the “STAFF”
user passwords have been hashed (MD5???) and are scrambled. So I think
the problem is that the autocreated passwords are in the database in
clear text, but should be hashed. I don’t care if an autocreated user’s
password is set to “password” or whatever, just as long as I don’t have
to do any manual steps to correct the password.
As I’ve understood you want specify password for autocreated users.
I don’t know way to do it. It’s just wrong and insecure.
There was threads on the list about generating random passwords for new
users, you have to read them.
Good luck. Ruslan.

-----Original Message-----
From: Michael Marziani [mailto:marziani@oasis.com]
Sent: Monday, January 05, 2004 11:30 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Can’t find in docs: how users check ticket status?

Ok, I am attempting to log into the self-service as an unprivileged
(autocreated) user, but it will not allow this without a password. Is
there a default password set up for autocreated users? Thanks!

-Michael

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

10

Don’t know about your environment, but in my case I have two
kinds of users, those with @uic.edu addresses (and a couple
other permutations I can recognize) and those with completely
external addresses.

Almost everyone at UIC already has accounts, with passwords
in ldap. So I’ve set RT to $WebExternalAuth = 1,
so that everyone using the web interface uses their ldap password.

I don’t pre-create accounts (other than for consultants,
where I need to set the privs.) When a normal user logs
in via web, $WebExternalAuto=1 creates the RT account,
and when a user sends in an email, I munge the email address
to extract what I know is the correct login name (if possible)
so again I create user accounts in real time. But the passwords
are already known, so they can log in and do normal unprivleged things.

Those whose email addresses I don’t recognize can’t login.

bobg