Some of our devices that feed into RT generated thousands of tickets which
are really informational. Besides the bulk update of the UI, is there
another way that I can use to filter and update hundreds or thousands of
tickets…? the UI allows for 50 tkts per page and that will take me a very
looooong time…
Some of our devices that feed into RT generated thousands of tickets which
are really informational. Besides the bulk update of the UI, is there
another way that I can use to filter and update hundreds or thousands of
tickets…? the UI allows for 50 tkts per page and that will take me a very
looooong time…
Look at the rt command line tool in the bin-directory. Look at “rt
help examples”. An example of what you can do is
rt ls -i owner=myaccount | rt edit - set status=resolved
which first lists tickets owned by myaccount and then status to
resolved. I use it regularly to filter out certain emails.