Bulk Update not working

What am I missing here? Installed RT 3.2.1 on a different server (we were
on 3.1.1), search for tickets
(http://RT/Search/Listing.html?Bookmark=FrT%3B@4|%6|%241|1%241|2%241|3%8|%2411|DESCRIPTION%245|FIELD%248|OPERATOR%245|VALUE%2416|Queue+%3D+helpdesk%245|Queue%241|%3D%248|helpdesk%8|%2411|DESCRIPTION%245|FIELD%248|OPERATOR%245|VALUE%2413|Status+%3D+open%246|Status%241|%3D%244|open%8|%2411|DESCRIPTION%245|FIELD%248|OPERATOR%245|VALUE%2412|Status+%3D+new%246|Status%241|%3D%243|new%241|4%241|0%241|0&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=&WatcherRole=Requestor&WatcherRoleOp=LIKE&ValueOfWatcherRole=&SubjectOp=LIKE&ValueOfSubject=test&QueueOp=%3D&ValueOfQueue=&PriorityOp=<&ValueOfPriority=&DateType=Created&DateOp=<&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search

No check marks appear next to any of the tickets, and clicking “Update all
these tickets at once” just takes us to Search/Bulk.html with no tickets
listed (obviously because none were selected).

There is nothing in var/log (debug is turned on), the apache error log, or
MySQL rt.err log.

System info:

Perl v5.8.4 under freebsd
RT 3.2.1
CGI::Fast v1.05
Apache/2.0.49

Clue?

Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

Search/Listing.html isn’t an RT 3.2 URL.On Aug 17, 2004, at 3:53 PM, Matthew Joseff wrote:

What am I missing here? Installed RT 3.2.1 on a different server (we
were on 3.1.1), search for tickets
(http://RT/Search/Listing.html?
Bookmark=FrT%3B@4%7C%256%7C%241%7C1%241%7C2%241%7C3%258%7C%2411%7CDESCR
IPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2416%7CQueue+%3D+helpdesk
%245%7CQueue%241%7C%3D%248%7Chelpdesk%258%7C%2411%7CDESCRIPTION%245%7CF
IELD%248%7COPERATOR%245%7CVALUE%2413%7CStatus+%3D+open%246%7CStatus%241
%7C%3D%244%7Copen%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%
245%7CVALUE%2412%7CStatus+%3D+new%246%7CStatus%241%7C%3D%243%7Cnew%241%
7C4%241%7C0%241%7C0&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=&Watc
herRole=Requestor&WatcherRoleOp=LIKE&ValueOfWatcherRole=&SubjectOp=LIKE
&ValueOfSubject=test&QueueOp=%3D&ValueOfQueue=&PriorityOp=%3C&ValueOfPr
iority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Conten
t&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfSt
atus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearc
hInterval=-1&Action=Search

No check marks appear next to any of the tickets, and clicking “Update
all these tickets at once” just takes us to Search/Bulk.html with no
tickets listed (obviously because none were selected).

There is nothing in var/log (debug is turned on), the apache error
log, or MySQL rt.err log.

System info:

Perl v5.8.4 under freebsd
RT 3.2.1
CGI::Fast v1.05
Apache/2.0.49

Clue?


Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

So, I’ve managed to poorly upgrade 3.2 apparently. Thanks; reinstalling.On Tue, 17 Aug 2004, Jesse Vincent wrote:

}Search/Listing.html isn’t an RT 3.2 URL.
}
}On Aug 17, 2004, at 3:53 PM, Matthew Joseff wrote:
}
}>
}> What am I missing here? Installed RT 3.2.1 on a different server (we were on
}> 3.1.1), search for tickets (http://RT/Search/Listing.html?
}> Bookmark=FrT%3B@4%7C%256%7C%241%7C1%241%7C2%241%7C3%258%7C%2411%7CDESCR
}> IPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2416%7CQueue+%3D+helpdesk
}> %245%7CQueue%241%7C%3D%248%7Chelpdesk%258%7C%2411%7CDESCRIPTION%245%7CF
}> IELD%248%7COPERATOR%245%7CVALUE%2413%7CStatus+%3D+open%246%7CStatus%241
}> %7C%3D%244%7Copen%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%
}> 245%7CVALUE%2412%7CStatus+%3D+new%246%7CStatus%241%7C%3D%243%7Cnew%241%
}> 7C4%241%7C0%241%7C0&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=&Watc
}> herRole=Requestor&WatcherRoleOp=LIKE&ValueOfWatcherRole=&SubjectOp=LIKE
}> &ValueOfSubject=test&QueueOp=%3D&ValueOfQueue=&PriorityOp=%3C&ValueOfPr
}> iority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Conten
}> t&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfSt
}> atus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearc
}> hInterval=-1&Action=Search
}>
}> No check marks appear next to any of the tickets, and clicking “Update all
}> these tickets at once” just takes us to Search/Bulk.html with no tickets
}> listed (obviously because none were selected).
}>
}> There is nothing in var/log (debug is turned on), the apache error log, or
}> MySQL rt.err log.
}>
}> System info:
}>
}> Perl v5.8.4 under freebsd
}> RT 3.2.1
}> CGI::Fast v1.05
}> Apache/2.0.49
}>
}> Clue?
}>
}> –
}> Matthew Joseff, Director Technical Operations
}> § 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
}> YellowBrix - Transforming Content Into Action.
}> _______________________________________________
}> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
}>
}> Be sure to check out the RT wiki at http://wiki.bestpractical.com
}>
}
}

Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.