Bulk ticket creation with support for child tickets

RT Users
1

Hello All,

Is there anyway to create a large number of tickets with the ability
to set a parent/children relationships? I use RT a lot as a project
management tool with one top-level ticket with lots of child tickets,
and children of children and having a way to create these tickets
quickly would be ideal. One thought I have would be an ajax page which
interfaces with the REST interface for ticket creation.

Has anyone given this any thought or possible even have code they’d be
willing to share?

thanks!

Later,
Darin

2

Darin,

Check out this scrip:
http://requesttracker.wikia.com/wiki/DivideTicketIntoSubtasks

“This scrip action creates tickets for each list item for each task the
main ticket DependsOnhttp://requesttracker.wikia.com/wiki/DependsOn?action=edit&redlink=1.
It handles lists with dash or asterisk bullets:”

Coupling this scrip with the JS Gantt extension should give you a decent
foundation to create a project via email. It won’t handle dates or
assignees but you could do that after the initial outline is created.

JimOn Mon, Oct 22, 2012 at 4:40 PM, Darin Perusich darin@darins.net wrote:

Hello All,

Is there anyway to create a large number of tickets with the ability
to set a parent/children relationships? I use RT a lot as a project
management tool with one top-level ticket with lots of child tickets,
and children of children and having a way to create these tickets
quickly would be ideal. One thought I have would be an ajax page which
interfaces with the REST interface for ticket creation.

Has anyone given this any thought or possible even have code they’d be
willing to share?

thanks!

–
Later,
Darin

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