I’m new to rt and to this list. We recently started
using rt3. My boss immediately wanted a new feature.
If others are interested I will post it in whatever
manner the list tells me to use.
On the search listing page, my boss wants a way to
view the full history of all the tickets shown so he
can print it to take to meetings. This is somewhat
like the bulk update, but makes a report instead of
performing an update.
I added a link something like “View Full History on
All These Tickets” to the Search/Listing.html page.
Clicking the link takes you to a page which has
limited decorations (think easy printing) and a full
history of all the tickets the search matched.
Let me know if there is any interest.
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