I am trying to use some of the built in scripts to open a ticket. I want
a ticket to be marked open when someone takes ownership of it.
So I went into the Global Scripts and did a New Script.
For the Condition I set: On Owner Change
For Action I set : Open Tickets
For Template I set: Global Template Blank.
When I submit a ticket by email and then try to go take it the status remains
Am I missing something here or is the propose of Open Tickets something
I am running RT 3.0.0
Senior Security Analyst
CIO Office, The University of Iowa
300-28 University Services Building
firstname.lastname@example.org / 319-335-6174