I think we have possibly found a bug in 3.8.2 on the ticket display. If
you do a reply and add a text file attachment it submits correctly and
shows the .txt file in-line with the ticket.
If I click Reply on that correspondence it doesn’t include the message
body, it includes the .txt file contents with > at the start.
The response to the ticket requestor also doesn’t include the .txt
attachment. Instead it includes a .htm attachment with the message body
in it.
I have also attached other attachments as well as a .txt file, and all
attachments work fine, with the exception of the .txt file. Again, it
transforms into a .htm attachment of the message body.
Does anyone else have this behaviour in 3.8.2?
Some further info:
This only happens when the WYSIWYG editor is enabled. If its disabled it
send the .txt attachment correctly.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Alex
Young
Sent: 23 February 2009 14:33
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Bug with reply and /txt files in 3.8.2?
I think we have possibly found a bug in 3.8.2 on the ticket display. If
you do a reply and add a text file attachment it submits correctly and
shows the .txt file in-line with the ticket.
If I click Reply on that correspondence it doesn’t include the message
body, it includes the .txt file contents with > at the start.
The response to the ticket requestor also doesn’t include the .txt
attachment. Instead it includes a .htm attachment with the message body
in it.
I have also attached other attachments as well as a .txt file, and all
attachments work fine, with the exception of the .txt file. Again, it
transforms into a .htm attachment of the message body.
Does anyone else have this behaviour in 3.8.2?