Bug RT 4.04?

RT Users
1

Hi!

I create this simple script in new queue:

Description: Notify Owner On Create
Condition: On create
Action: Notify Owner
Template: Global: Transition
Phase: TransitionCreate

I create a ticket on this queue and assign one Owner (for example
‘Person1’), and I see on the terminal:

[root@cerussita sbin]# [Thu Jan 5 13:08:01 2012] [info]:
rt-4.0.4-479-1325768881-562.261-38-0@cesca.cat #261/2236 - Scrip 38
notify owner
(/home/dgarcia/RT/rt-4.0.4/sbin/…/lib/RT/Action/SendEmail.pm:301)
[Thu Jan 5 13:08:01 2012] [info]:
rt-4.0.4-479-1325768881-562.261-38-0@cesca.cat No recipients found.
Not sending.
(/home/dgarcia/RT/rt-4.0.4/sbin/…/lib/RT/Interface/Email.pm:352)

It’s normal? I only have problems with Owner, NOT requests people or
anybody, only with OWNER.

Thanks!

…
/ / Daniel Garc�a Mej�a
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Cient�fics i Acad�mics de Catalunya

Gran Capit�, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
…

2

For what it’s worth, subjects like the above aren’t very useful. The
most likely answer is usually “not a bug” and a subject descriptive of
the specific problem makes the archives more accessible. :)On 01/05/2012 08:06 AM, Daniel Garcia Mejia wrote:

Description: Notify Owner On Create
Condition: On create
Action: Notify Owner
Template: Global: Transition
Phase: TransitionCreate

I create a ticket on this queue and assign one Owner (for example
‘Person1’), and I see on the terminal:

Are you assigning yourself as the Owner when you create the ticket?
You’re probably running into NotifyActor.

Thomas