I have a queue called Testing. When I configure email@example.com to
submit to Testing with action correspond, it correctly creates a ticket.
However, RT adds firstname.lastname@example.org to the CC: list for the ticket.
In the Queue configuration for Testing, there is the field “Reply
Address:” underneath which is written, “(If left blank, will default to
email@example.com”. (There is no close parenthesis on the web page.) So
I know the default address is firstname.lastname@example.org.
In my opinion, this is buggy behavior - it should not add
email@example.com to the CC: list since it’s supposed to pick that up as
the default. (It was causing me the “RT thinks this is a bounce” problem
I had earlier.)
My workaround is to fill in firstname.lastname@example.org for each queue, but there
are a lot queues; and having to do this is wrong, given the word "default"
in the text.
I refuse to consign the whole male sex to the nursery. I insist on
believing that some men are my equals.
– Brigid Brophy