I have a queue called Testing. When I configure bugs@rtdomain.com to
submit to Testing with action correspond, it correctly creates a ticket.
However, RT adds bugs@rtdomain.com to the CC: list for the ticket.
In the Queue configuration for Testing, there is the field “Reply
Address:” underneath which is written, “(If left blank, will default to
bugs@rtdoamin.com”. (There is no close parenthesis on the web page.) So
I know the default address is bugs@rtdomain.com.
If I actually put the text “bugs@rtdomain.com” in the field, rather than
leaving it blank, then bugs@rtdomain.com is not added to the CC: list
for the new tickets.
In my opinion, this is buggy behavior - it should not add
bugs@rtdomain.com to the CC: list since it’s supposed to pick that up as
the default. (It was causing me the “RT thinks this is a bounce” problem
I had earlier.)
My workaround is to fill in bugs@rtdomain.com for each queue, but there
are a lot queues; and having to do this is wrong, given the word “default”
in the text.
– Asheesh.
I refuse to consign the whole male sex to the nursery. I insist on
believing that some men are my equals.
– Brigid Brophy