Bug or Feature - Resolved Date sticky

RT Users
1

One of our users reported a “bug” - if a resolved ticket is
re-opened, the “Closed” remains set to the date of the original
resolution. I can’t make my mind up whether this is a bug or a
feature. Does anyone have an opinion on this?

Thanks,
Steve

Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)

2

One of our users reported a “bug” - if a resolved ticket is
re-opened, the “Closed” remains set to the date of the original
resolution. I can’t make my mind up whether this is a bug or a
feature. Does anyone have an opinion on this?

It does generally seem to be useful to me. “Find all open tickets with a
resolved date” will tell me what’s been reopened :wink: