I have imported some tickets from another system using the OFFLINE feature
with the “===CREATE Ticket” function.
(In this case it’s a resolved ticket, but open tickets have the same
behaviour)
e.g. the template reads:
===Create-Ticket: createme
Queue: Desktop
Status: resolved
Started: 12-OCT-04
Resolved: 20-OCT-04
Owner: me
Requestor: me@email.com
InitialPriority: 50
Content:BLAH BLAH
ENDOFCONTENT
ContentType: text/plain
CustomField-11: 543
CustomField-23: Add
CustomField-22: Application
The ticket get created ok, and when I open the ticket, it has the dates
specified, but anything on the ticket (i.e. “owner”) using the web
interface, all the dates get reset to the current date/time.
Is this a known issue?
Steve McStravick
I.S.
BreconRidge Manufacturing Solutions
500 Palladium Drive
Ottawa, ON K2V1C2
613-886-6842