I have imported some tickets from another system using the OFFLINE feature
with the “===CREATE Ticket” function.
(In this case it’s a resolved ticket, but open tickets have the same
e.g. the template reads:
The ticket get created ok, and when I open the ticket, it has the dates
specified, but anything on the ticket (i.e. “owner”) using the web
interface, all the dates get reset to the current date/time.
Is this a known issue?
BreconRidge Manufacturing Solutions
500 Palladium Drive
Ottawa, ON K2V1C2