Bug in rt-mailgate

RT Users
1

All email sent to RT is scanned by rt-mailgate for known commands. So far
so good, but when a user sends an email with something like that:* ip:
10.0.0.0* the rt-mailgate try to interpret ip like a command and return
an error email. How can i stop rt to interpret all the strings separated bi
":" from email? Or how can i stop rt to send the error email?

Thank You!

2

I think if you leave a few blank lines at the top of the email it should be ok.

I ran into this when people forwarded email but added no extra lines, so the Command-by-mail extension would intepret “From: someone@mail.commailto:someone@mail.com” at the top of the email body as a command.

Unless someone has better ideas, you could also edit RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm
Somewhere around line 228, add this:
last if $line =~ /^(from:)/i;
(or in your case, replace the “from:” with “ip:”)

  •      BrentFrom: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dumitru Catalin

Sent: Monday, February 01, 2016 10:56 AM
To: rt-users
Subject: [rt-users] bug in rt-mailgate

All email sent to RT is scanned by rt-mailgate for known commands. So far so good, but when a user sends an email with something like that: ip: 10.0.0.0 the rt-mailgate try to interpret ip like a command and return an error email. How can i stop rt to interpret all the strings separated bi “:” from email? Or how can i stop rt to send the error email?

Thank You!

3

Thank you for this solution but i think a better solution, for now, is to
stop the error email. Is some way to do that?

În lun., 1 feb. 2016 la 18:53, Parish, Brent bparish@cognex.com a scris: