Bug in RT-IR3.0.0rc1 with RT4.0.5

David_Moreau_Simard · March 16, 2012, 8:04pm

Hi,

I’ve come across a bug while doing a test drive of the release candidate
of RT-IR3.

The error I get is:
Can’t locate object method “query_iterator” via package
“Net::Whois::RIPE” at /opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 463.

I’ve seen this error at two different places:

When you use the built-in WHOIS tool (Ex:
http://domain.tld/RTIR/Tools/Lookup.html?ticket=15&type=host&q=host.tld)
When you click on “Test e-mail” in the scripted action by IP address
tool (Ex: http://domain.tld/RTIR/Tools/ScriptedAction.html?loop=IP)

I’ve looked around and saw the same missing object method error around
but for lookup.html instead so I thought I should bring this to your
attention.

I haven’t tried yet downgrading Net::Whois::RIPE.
David Moreau Simard
/Spï¿½cialiste TI //
IT Specialist/ http://iweb.com

Kevin_Falcone · March 16, 2012, 10:27pm

I’ve come across a bug while doing a test drive of the release
candidate of RT-IR3.

The error I get is:
Can’t locate object method “query_iterator” via package
“Net::Whois::RIPE” at /opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line
463.

I’ve seen this error at two different places:

When you use the built-in WHOIS tool (Ex: http://domain.tld/RTIR/Tools/Lookup.html?ticket=15&type=host&q=host.tld)

When you click on “Test e-mail” in the scripted action by IP
address tool (Ex:
http://domain.tld/RTIR/Tools/ScriptedAction.html?loop=IP)

I’ve looked around and saw the same missing object method error
around but for lookup.html instead so I thought I should bring this
to your attention.

I haven’t tried yet downgrading Net::Whois::RIPE.

You need to downgrade.

From the RTIR README:

REQUIRED PACKAGES:

o RT 4.0.0 or later, configured, installed and tested.
o Net::Whois::RIPE 1.31 or OLDER, later versions broke
backwards compatibility