Missing function in /opt/rt3/share/html/RTIR/Reporting/Elements/SLASummary
<td align=right> <% scalar keys %$outstanding %></td>
< Outstanding Incident Reports;<% scalar %$outstanding %>
Outstanding Incident Reports;<% scalar keys %$outstanding %>
Did anyone notice that RT/RTIR does a very poor job to set the "Started"
time? It should be set if the “Status” is changed from “new” to
something else, but this does not work reliable. And if there is "only"
a communication/comment added, or a link created, the “Status” is
untouched, therefore the “Started” time not set.
Is there any custom code fixing this? I currently have a Scrip to cover
the Comment/Communication part, but a this does not cover every aspect :-/
Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
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