Bug in Reporting of RTIR 1.0.6rc1

Missing function in /opt/rt3/share/html/RTIR/Reporting/Elements/SLASummary

32c32
< <% scalar %$outstanding %>

    <td align=right> <% scalar keys %$outstanding %></td>

and /opt/rt3/share/html/RTIR/Reporting/Elements/SLASummaryText

26c26
< Outstanding Incident Reports;<% scalar %$outstanding %>

Outstanding Incident Reports;<% scalar keys %$outstanding %>

Did anyone notice that RT/RTIR does a very poor job to set the “Started”
time? It should be set if the “Status” is changed from “new” to
something else, but this does not work reliable. And if there is “only”
a communication/comment added, or a link created, the “Status” is
untouched, therefore the “Started” time not set.

Is there any custom code fixing this? I currently have a Scrip to cover
the Comment/Communication part, but a this does not cover every aspect :-/

Best regards,

Ruediger Riediger

Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2