Hello all,
Sorry if I am reposting a bug that may already have been fixed at some
point, but I figured I’d mention it. I’ve just recently upgraded to
3.4.0rc1 from 3.2.2 (although this happens with a clean stock version
of 3.4.0rc1 as well).
In the ticket display, under the ticket history, where it shows the
headers of the initial message, instead of showing links, it shows
HTML code, due in part to RT outputting HTML character codes <
instead of < for example. I can give examples, and access to the RT
system in question for debugging if necessary.
This machine runs Apache 1.3.33, and RT is running under mod_fastcgi.
Once again, sorry if this post is a duplicate, and I’d be more then
happy to help out however I can.
Brian Bruns
The Summit Open Source Development Group
http://www.sosdg.org / http://www.ahbl.org
Hello all,
Sorry if I am reposting a bug that may already have been fixed at some
point, but I figured I’d mention it. I’ve just recently upgraded to
3.4.0rc1 from 3.2.2 (although this happens with a clean stock version
of 3.4.0rc1 as well).
In the ticket display, under the ticket history, where it shows the
headers of the initial message, instead of showing links, it shows
HTML code, due in part to RT outputting HTML character codes <
instead of < for example. I can give examples, and access to the RT
system in question for debugging if necessary.
Examples are useful. How can we reproduce this issue?
Examples are useful. How can we reproduce this issue?
Basically, its happening all the time on new tickets created. In the
test cases I’ve done, I’ve basically sent an email to the
rt-ahbl-request@sosdg.org address, which creates a new ticket in the
AHBL Removal Requests Queue (If you do send an e-mail to this address,
please let me know - the system will generate a password for you, and
you can use the interface to look at what I mean for yourself if you
need to)
Thats about all I can say about reproducing the issue - I’ve attached
a text file with the HTML output of what ends up happening.
About all I can say at this point is the obvious. I wish I was better
with perl and the various modules you can use, but I’ve got most of my
minimal development knowledge in PHP. I am however, doing the best I
can to try and trace where the problem might be coming from.
Thanks again.
Brian Bruns
The Summit Open Source Development Group
http://www.sosdg.org / http://www.ahbl.org
html-out.txt (20.5 KB)
Examples are useful. How can we reproduce this issue?
Basically, its happening all the time on new tickets created. In the
test cases I’ve done, I’ve basically sent an email to the
rt-ahbl-request@sosdg.org address, which creates a new ticket in the
AHBL Removal Requests Queue (If you do send an e-mail to this address,
please let me know - the system will generate a password for you, and
you can use the interface to look at what I mean for yourself if you
need to)
Oh. You’re attempting to use RTIR 1.0.x with RT 3.4. RT 3.2 and newer
are not compatible with with RTIR 1.0.x. Try the 1.1 RC instead?
Oh. You’re attempting to use RTIR 1.0.x with RT 3.4. RT 3.2 and
newer are not compatible with with RTIR 1.0.x. Try the 1.1 RC
instead?
Did I mention how much of an idiot I feel like right now? 
I’m sorry for bugging you guys about this. Let me know if theres
anything I can do to make it up to you.
Brian Bruns
The Summit Open Source Development Group
http://www.sosdg.org / http://www.ahbl.org
Oh. You’re attempting to use RTIR 1.0.x with RT 3.4. RT 3.2 and
newer are not compatible with with RTIR 1.0.x. Try the 1.1 RC
instead?
Did I mention how much of an idiot I feel like right now?
I’m sorry for bugging you guys about this. Let me know if theres
anything I can do to make it up to you.
The best way to help out when you feel like you’ve been a support burden
is to help reduce the burden for others.
The next time you see someone ask a question that you know the answer
to, put together a Q&A page on wiki.bestpractical.com. Then point the
user to that wiki page in a reply to the list.
Thanks!
Jesse