Hi,
Ive been hacking on RT for a few weeks now doing some
local site mods and its great, not my mods, RT ! 
Last Friday we found a bug in the Bulk ticket update
(/Search/Bulk.html). The first update works fine,
however subsequent updates (without leaving the Bulk
Ticket Update screen and returning) do not.
A Debug showed that the original value(s) for
$session{‘tickets’} were being kept for subsequent
submits to /Search/Bulk.html (seeing as it submits
to itself).
To Reproduce
- Send 100 tickets to general queue.
- Login as root.
- From [Home] click on general queue.
- Click on ‘Update all these tickets at once’.
- Change ‘Make status’ to resolved.
- Click Submit.
The screen will show that 50 tickets have had their
status changed from new to resolved by root. It will
also display the next 50 tickets. - Change ‘Make status’ to resolved again (as before)
- Click Submit.
No grey dialog about ticket modifications will appear at
the top of the screen as before - Debug will show that its
picking up tickets from the original entry to this form
and not the current one.
Resolution
Ive made a fix and tested it however I’m far from Yoda in
the ways of RT Its a one line fix to Bulk.html adding
a RedoSearch prior to checking Tickets - hopefully its the
right one, comments ?
Fix
133a134
$session{‘tickets’}->RedoSearch();
The other way to fix it is to goto home again and then
back to /Search/Bulk.html after each Bulk update.
Thanks.
namaste
r