Browser's Authentication show up every time!

RT Users
1

Hello All;

I’m using LDAP authentication to allow users access RT. But, even so the user was autheticated with success, the authentication window keep showing up sometimes… However, this user had success in the first time… So, where is the problem?? Apache? RT? LDAP Server?

Thanks in advance!!!

Server with:

  • Fedora Core 3
  • RT 3.4.1
  • Apache 2.0.50
  • moperl2
  • MySQL 4.1.8

Rodolfo de Moraes Reis
DSIN - Grupo de Teste e Qualidade
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br

2

Hello All;

I’m using LDAP authentication to allow users access RT. But, even so the user
was autheticated with success, the authentication window keep showing up
sometimes… However, this user had success in the first time… So, where is
the problem?? Apache? RT? LDAP Server?

Thanks in advance!!!

Server with:

  • Fedora Core 3
  • RT 3.4.1
  • Apache 2.0.50
  • moperl2
  • MySQL 4.1.8

Rodolfo de Moraes Reis
DSIN - Grupo de Teste e Qualidade
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br

The rt-users Archives

RT Administrator and Developer training is coming to your town soon! (Boston,
San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Check your rt_Siteconfig.pm the url might be a bit wrong, or the session
files.

3

Also check your cookie settings. If I recall the web-based auth (no matter
the source) uses cookies to keep track of who is authenticated. You may want
to read up on how Apache’s authentication works.

Perfection is just a word I use occasionally with mustard.

Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of steverieger
Sent: Thursday, March 31, 2005 8:44 AM
To: Rodolfo de Moraes Reis; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Browser’s Authentication show up every time!!

Hello All;

I’m using LDAP authentication to allow users access RT. But, even so
the user was autheticated with success, the authentication window keep
showing up sometimes… However, this user had success in the first
time… So, where is the problem?? Apache? RT? LDAP Server?

Thanks in advance!!!

Server with:

  • Fedora Core 3
  • RT 3.4.1
  • Apache 2.0.50
  • moperl2
  • MySQL 4.1.8

Rodolfo de Moraes Reis
DSIN - Grupo de Teste e Qualidade
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br

The rt-users Archives

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com
for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Check your rt_Siteconfig.pm the url might be a bit wrong, or the session
files.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston,
San Francisco, Austin, Sydney) Contact training@bestpractical.com for
details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

4

I’m using LDAP authentication to allow users access RT. But, even so
the user was autheticated with success, the authentication window keep
showing up sometimes… However, this user had success in the first
time… So, where is the problem?? Apache? RT? LDAP Server?

This isn’t nearly enough information to suggest where the problem
is. What’s doing the ldap authentication, RT or Apache? If apache’s
doing the auth, did you tell RT to use external auth?

seph