Browser shutting down when searching

RT Users
1

Hi everyone,

I have a user who, when doing RT-searching, has IE5 shut down on her. This
happens everytime a search is done, or if some criteria is deleted. Could
this be RT causing this?

Has anyone else experienced such behaviour? I am not sure, as it only
occurs on her machine, but also only when she does RT-searches. Fix??

User: Win2K, IE5 (SP2)
Server: RH7.1, latest stable Apache/mod_perl, installed statically from
source.

Thanks in advance,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337

2

If you can’t replicate it with IE5 on another box, I’d tend to guess that she’s
broken IE somehow. :/On Thu, Nov 29, 2001 at 10:28:49AM +0200, Rehan van der Merwe wrote:

Hi everyone,

I have a user who, when doing RT-searching, has IE5 shut down on her. This
happens everytime a search is done, or if some criteria is deleted. Could
this be RT causing this?

Has anyone else experienced such behaviour? I am not sure, as it only
occurs on her machine, but also only when she does RT-searches. Fix??

User: Win2K, IE5 (SP2)
Server: RH7.1, latest stable Apache/mod_perl, installed statically from
source.

Thanks in advance,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

3

Does it happen on all searches she does?
Possibly she is doing some searches that are returning lots of results, and the resultant big table is crashing IE, it being IE.
My instinct would be to go for the old IE re-install.

-Feargal.On Thu, 29 Nov 2001 10:28:49 +0200, Rehan van der Merwe Rehan@nha.co.za wrote:

Hi everyone,

I have a user who, when doing RT-searching, has IE5 shut down on her. This
happens everytime a search is done, or if some criteria is deleted. Could
this be RT causing this?

Has anyone else experienced such behaviour? I am not sure, as it only
occurs on her machine, but also only when she does RT-searches. Fix??

User: Win2K, IE5 (SP2)
Server: RH7.1, latest stable Apache/mod_perl, installed statically from
source.

Thanks in advance,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly, | Communications House,
Systems Administrator. | 1a Lower Pembroke Street,
The CIA - http://www.thecia.ie/ | Dublin 2,
Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.

PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB

4

Yes, all searches cause this - I will suggest the re-install and let you
know if it solved it (which I’m sure it will).

Thanks,
REhanFrom: Feargal Reilly [mailto:feargal@thecia.ie]
Sent: Thursday, November 29, 2001 11:08 AM
To: Rehan van der Merwe
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Browser shutting down when searching

Does it happen on all searches she does?
Possibly she is doing some searches that are returning lots of results,
and the resultant big table is crashing IE, it being IE.
My instinct would be to go for the old IE re-install.

-Feargal.

Hi everyone,

I have a user who, when doing RT-searching, has IE5 shut down on her.
This
happens everytime a search is done, or if some criteria is deleted. Could
this be RT causing this?

Has anyone else experienced such behaviour? I am not sure, as it only
occurs on her machine, but also only when she does RT-searches. Fix??

User: Win2K, IE5 (SP2)
Server: RH7.1, latest stable Apache/mod_perl, installed statically from
source.

Thanks in advance,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly, | Communications House,
Systems Administrator. | 1a Lower Pembroke Street,
The CIA - http://www.thecia.ie/ | Dublin 2,
Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.

PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB

5

Be more specific about IE version, is it 5.0 SP2 or 5.5 SP2?

The easiest way to solve this would be either to upgrade to 5.5 if
running 5.0 or 6.0 if running 5.5.

Alesh

Rehan van der Merwe wrote: