In data venerdì 5 agosto 2011 15:08:19, Thomas Sibley ha scritto:
After upgrade from RT 3.6.6 to RT 4.0.1 all HTML e-mail are not
visualized inline in webinterface.
You’re going to have to be more specific as to what’s not showing up.
Screenshots would be useful, for example.
OK, inline visualization looks like Schermata1.png, and when we click on
"Download" visualization looks like Schermata2.png.
In RT 3.6.6 the Schermata2.png we see Schermata2.png visualization inline in
Set( $TrustHTMLAttachments, 1);
This option doesn’t affect display in the normal ticket history page,
only when you the “download” link next to the transaction. Setting
TrustHTMLAttachments to 1 is a serious security risk, and we recommend
leaving it disabled unless you actually understand the full implications.
We understand full implications, but is the only way to see something useful.
And as far as this is an internal tracker (not the one used for CRM) we can
Luca Villani - Register.It S.p.A. - Dada Group
Tel: +39 055 20021517 Mobile: +39 335 8753086
ICQ: 76272621 Skype: luca.villani