Hi Folks,
We have been using RT on a couple of projects for over a year, and now
it is starting to be used more and more. We have had a problem with
broken links back to ticket. Specifically parent land referer links in
a ticket or RTFM don’t show the right hostname, they show
http://rt:1/rt3/Ticket/Display?id783
Which is obviously a broken link…
I have looked in /opt/rt3/etc files with nothing being obvious, I
dumped the database to see if I could spot it there, without success…
All other links, including children links work fine.Any help would be
appreciated. RT 3.0.10… I know it old …
Regards,
-Doug
Douglas Denny
Halifax, NS
FWD Number: 631104
All other links, including children links work fine.Any help would be
appreciated. RT 3.0.10… I know it old …
Your first debugging step is to upgrade to something current
and see if the bug is still there.
Ok,
I have got 3.4.1 ready to roll, upgrading from 3.0.10. Can someone
confirm these steps.
Stop Web Server
mv /otp/rt3 /opt/rt3.0.10
rt-3.4.1/make install
rt-3.4.1/make upgrade
Start Web Server.
Thanks,
-DougOn Tue, 22 Mar 2005 10:13:25 -0500, Jesse Vincent jesse@bestpractical.com wrote:
All other links, including children links work fine.Any help would be
appreciated. RT 3.0.10… I know it old …
Your first debugging step is to upgrade to something current
and see if the bug is still there.
Douglas Denny wrote:
Ok,
I have got 3.4.1 ready to roll, upgrading from 3.0.10. Can someone
confirm these steps.
Stop Web Server
mv /otp/rt3 /opt/rt3.0.10
I would use cp instead of mv and upgrade, no need to make install
rt-3.4.1/make install
rt-3.4.1/make upgrade
Backup database and then do the db upgrades necessary for 3.4.1 (see
instructions at the end of make upgrade
Start Web Server.
Yup.
Thanks,
-Doug
DB
Hi Doug, I just upgraded from 3.0.7_01 to 3.2.3 this weekend - while
versions aren’t the same, the process should be and here’s what worked for
me.
I copied off RT_SiteConfig.pm and httpd.conf for safekeeping.
Stop Web Server
Yes.
mv /otp/rt3 /opt/rt3.0.10
No. The upgrade simply builds new binaries so leave your tree in place
(that will leave all of your callbacks, customizations, etc in place
after the upgrade). At most, cp your existing RT tree off somewhere else
for safekeeping.
rt-3.4.1/make install
Nope, you’re upgrading not installing. From wherever you unpacked 3.4.1:
./configure --prefix=/path-to/rt --with-db-type=
–with-web-user= --with-web-group=
(I don’t even know if this is required for an upgrade, no-one answered when
I asked, but it seemed to work for me.)
Then I ran test-dependencies script in the upgrade package, and built any
updated dependencies.
rt-3.4.1/make upgrade
Yep.
Then apply the db changes per the result of the make upgrade.
Start Web Server.
Yep.
Joe Micciche
Progressive Insurance
Thanks for everyones help on this. I tried to upgrade last night and
ran into some problems. I could log in, and view the queues, but I
couldn’t see ticket history and was getting some errors. Of course,
one was the solaris logging error, which I found the Wiki this
morning. I will give it another try later today.
Regards,
-DougOn Tue, 22 Mar 2005 15:04:06 -0500, Joseph_Micciche@progressive.com Joseph_Micciche@progressive.com wrote:
Hi Doug, I just upgraded from 3.0.7_01 to 3.2.3 this weekend - while
versions aren’t the same, the process should be and here’s what worked for
me.
I copied off RT_SiteConfig.pm and httpd.conf for safekeeping.
Stop Web Server
Yes.
mv /otp/rt3 /opt/rt3.0.10
No. The upgrade simply builds new binaries so leave your tree in place
(that will leave all of your callbacks, customizations, etc in place
after the upgrade). At most, cp your existing RT tree off somewhere else
for safekeeping.
rt-3.4.1/make install
Nope, you’re upgrading not installing. From wherever you unpacked 3.4.1:
./configure --prefix=/path-to/rt --with-db-type=
–with-web-user= --with-web-group=
(I don’t even know if this is required for an upgrade, no-one answered when
I asked, but it seemed to work for me.)
Then I ran test-dependencies script in the upgrade package, and built any
updated dependencies.
rt-3.4.1/make upgrade
Yep.
Then apply the db changes per the result of the make upgrade.
Start Web Server.
Yep.
Joe Micciche
Progressive Insurance
Douglas Denny
Halifax, NS
FWD Number: 631104