Bplogo.gif not showing in RT 3..0.2

RT Users
1

Upon browsing to my domain where RT can be accessed, say http://mydomain, I get the login prompt, but not the image on the top left of the page, having the following properties:

http://mydomain/NoAuth/images//bplogo.gif

Since the above URL is perfectly visible by entering in a browser address bar, I suspect this might have something to do with Mason, although I am not familiar with this.
The FAQ doesn’t make me wiser regarding this, and neither do the mailing lists (unless I am overlooking things).
So I would appreciate your help.
FYI, my RT_SiteConfig.pm contains the following:

Set($WebPath , “”);
Set($WebBaseURL , http://mydomain);
Set($WebURL , $WebBaseURL . $WebPath . “/”);
Set($WebImagesURL , $WebURL . “NoAuth/images/”);
Set($LogoURL , $WebImagesURL . “rt.jpg”);

File permissions are set to the httpd owner/group:
]# ls -l /opt/rt3/share/html/NoAuth/images/bplogo.gif
-rw-r–r-- 1 nobody nobody 825 May 13 02:31 /opt/rt3/share/html/NoAuth/images/bplogo.gif

Many thanks, and kind regards,

Lieven

2

Lieven Tomme wrote:

Upon browsing to my domain where RT can be accessed, say
http://mydomain, I get the login prompt, but not the image on the top
left of the page, having the following properties:

http://mydomain/NoAuth/images//bplogo.gif

Does your VirtualHost configuration contain the line

Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

?

�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

Hi Phil,
No it doesn’t, but even doing so remains the same.
Thanks for your feedback.
Lieven

-----Oorspronkelijk bericht----- 
Van: Phil Homewood [mailto:pdh@bestpractical.com] 
Verzonden: wo 28/05/2003 4:31 
Aan: rt-users@lists.fsck.com 
CC: 
Onderwerp: Re: [rt-users] bplogo.gif not showing in RT 3..0.2



Lieven Tomme wrote:
> Upon browsing to my domain where RT can  be accessed, say
> http://mydomain, I get the login prompt, but not the image on the top
> left of the page, having the following properties:
> 
> http://mydomain/NoAuth/images//bplogo.gif

Does your VirtualHost configuration contain the line

    Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

?

»|« http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
4

Back to basics then…

Forget RT for a while;

% ls /opt/rt3/share/html/NoAuth/images/

dir there?

Browse to http://yourdomain /NoAuth/images//bplogo.gif

Do you get the logo this way? i.e. Alias working?

Restart has gotten me before. Do ‘apachectl stop’ then ‘apachetctl start’ (or http stop, whatever your web server control file is named, in /etc/init.d)

Gregory L. Hering

(256) 722-6420

4807 Bradford Dr

Benchmark Electronics, Inc.

Hunvtsville, Al 35805From: Lieven Tomme [mailto:lieven.tomme@aquanta.com]
Sent: Wednesday, May 28, 2003 1:11 AM
To: Phil Homewood; rt-users@lists.fsck.com
Subject: RE: [rt-users] bplogo.gif not showing in RT 3…0.2

Hi Phil,

No it doesn’t, but even doing so remains the same.

Thanks for your feedback.

Lieven

-----Oorspronkelijk bericht-----
Van: Phil Homewood [mailto:pdh@bestpractical.com]
Verzonden: wo 28/05/2003 4:31
Aan: rt-users@lists.fsck.com
CC:
Onderwerp: Re: [rt-users] bplogo.gif not showing in RT 3…0.2

Lieven Tomme wrote:

Upon browsing to my domain where RT can be accessed, say
http://mydomain, I get the login prompt, but not the image on the top
left of the page, having the following properties:

http://mydomain/NoAuth/images//bplogo.gif http://mydomain/NoAuth/images/bplogo.gif

Does your VirtualHost configuration contain the line

Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

?

»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm