This is a “I wish RT had this function” email. Can it go on the “wish
list” for the next version?
We use RT as a “computing help desk ticket system”- with a generic email
address for our entire group. This way users only need to learn a
single email address for computing questions. This works very well as
90% of the email that comes in are support requests.
About 5% of the email that comes in is spam. Eh… I can live with that
(it’s easy enough to set the status to “deleted” and move on).
This email is about that other 5% - those messages which are meant for
one of the IT folks directly (eg. administrivia within the dept). What
I wish RT had was a “bounce/redirect” function (in pine/Thunderbird
addon terms). Basically a way I could redirect the email message to
Note that this is similar to a forward. But a standard forward creates
a whole new set of headers, where the message comes FROM the
intermediate person (in this case, RT). A redirect forwards the
message, but leaves the headers completely intact - such that the new
recipient sees the message as if it came from the original person.
Chris Barnes AOL IM: CNBarnes
email@example.com Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: firstname.lastname@example.org
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590