This is a “I wish RT had this function” email. Can it go on the “wish
list” for the next version? 
We use RT as a “computing help desk ticket system”- with a generic email
address for our entire group. This way users only need to learn a
single email address for computing questions. This works very well as
90% of the email that comes in are support requests.
About 5% of the email that comes in is spam. Eh… I can live with that
(it’s easy enough to set the status to “deleted” and move on).
This email is about that other 5% - those messages which are meant for
one of the IT folks directly (eg. administrivia within the dept). What
I wish RT had was a “bounce/redirect” function (in pine/Thunderbird
addon terms). Basically a way I could redirect the email message to
another address.
Note that this is similar to a forward. But a standard forward creates
a whole new set of headers, where the message comes FROM the
intermediate person (in this case, RT). A redirect forwards the
message, but leaves the headers completely intact - such that the new
recipient sees the message as if it came from the original person.
Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: chris@txbarnes.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590
Le 18/04/2011 � 09:01:47-0500, Chris Barnes a �crit
This is a “I wish RT had this function” email. Can it go on the “wish
list” for the next version?
We use RT as a “computing help desk ticket system”- with a generic email
address for our entire group. This way users only need to learn a
single email address for computing questions. This works very well as
90% of the email that comes in are support requests.
About 5% of the email that comes in is spam. Eh… I can live with that
(it’s easy enough to set the status to “deleted” and move on).
This email is about that other 5% - those messages which are meant for
one of the IT folks directly (eg. administrivia within the dept). What
I wish RT had was a “bounce/redirect” function (in pine/Thunderbird
addon terms). Basically a way I could redirect the email message to
another address.
Note that this is similar to a forward. But a standard forward creates
a whole new set of headers, where the message comes FROM the
intermediate person (in this case, RT). A redirect forwards the
message, but leaves the headers completely intact - such that the new
recipient sees the message as if it came from the original person.
I’m not sure but I think you can do that through procmail, mean not
directly use rt-mailgate but through a procmailrc call rt-mailgate just in
case you want the mail, if it’s spam just push to trash.
Regards.
JAS
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mar 19 avr 2011 22:35:39 CEST
I’m not sure but I think you can do that through procmail, mean not
directly use rt-mailgate but through a procmailrc call rt-mailgate just in
case you want the mail, if it’s spam just push to trash.
???
I don’t think you understood what I was asking for.
Procmail’s job ends after the ticket is in RT. Once it gets there, it’s
not in an email system at all - which means procmail can’t get to it at
all.
I’m talking about bouncing a message AFTER it is in RT. After all,
there is no way to determine which messages need to get bounced until a
person looks at it in RT. Therefore, this would have to be a
function/addon in RT.
Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: chris@txbarnes.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590
[snip]
Hi,
I’m talking about bouncing a message AFTER it is in RT. After all, there is
no way to determine which messages need to get bounced until a person looks
at it in RT. Therefore, this would have to be a function/addon in RT.
As far as I know there is no such extension. With forward code in RT
it wouldn’t be that hard to implement such thing. I don’t know if
anybody is working on it.
Sounds like a good extension, but not for core.
–
Chris Barnes
Best regards, Ruslan.