Bookmarkable URL for Search no "button"

Hey Folks,

I’ve been looking in the WIKI and tried to search the archives for
bookmarkable searches, I don’t have a button for that feature, I can
bookmark searches by bookmarking the URL that the Query Builder link
links to on the left hand column. But my users aren’t going to
understand that and I want them to have searches they can easily
bookmark (or rather I’m going to send them via e-mail searches to add to
their bookmarks).

Am I missing a permission somewhere, is it misconfigured? Any pointers
to FM or otherwise are appreciated.

We’re running RT 3.2.0 on MySQL on RH Enterprise Server.

Scott

Scott Thomson
Unitarian Universalist Association
Information Technology Services - Helpdesk
25 Beacon Street
Boston, MA 02108
617-948-6109 Fax-617-725-8886
sthomson@uua.org

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rimbert
RiveraSent: Monday, November 15, 2004 4:37 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problems with Bookmarkable URL for this search and
thepriority field

The “Bookmarkable URL for this search” is not working for me any time I
use “Priority is greater than” or “Priority is less than” as a search
criteria. For example, if I do a new search and search for Priority is
greater than 0, I get a lot of search results. I copy the Bookmarkable
URL, logout and close my browser. I open a new browser and paste the
copied URL but I get no search results, whether I log in before or after
I paste the bookmarked URL. The search criteria is blank on the page
but the URL shows that I should have some search criteria:

/Search/Listing.html?Bookmark=FrT%3B%402%7C%252%7C%241%7C1%258%7C%2
411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2412%7CPriority
%20%26gt%3B%200%248%7CPriority%241%7C%26gt%3B%241%7C0%241%7C2&TicketsSor
tBy=id&TicketsSortOrder=ASC&RowsPerPage=50

If I use “Priority is equal to” or “Priority is not equal to”, then the
Bookmarkable URL works fine.

Anyone else experience this? Is this fixed in newer releases? I’ve
searched the list but didn’t find a mention of this.

We’re running RT 3.0.6 with PERL 5.8.0 on RedHat 9.

  • Rim

Rimbert Rivera
Manager, Information Technology
COMTEX News Network
rrivera@comtex.com
(703) 820-2000
Discover more about COMTEX at: http://www.comtex.com/
http://www.comtex.com/
This e-mail is intended solely for the person or entity to which it is
addressed and may contain confidential and/or privileged information.
Any review, dissemination, copying, printing or other use of this e-mail
by persons or entities other than the addressee is prohibited. If you
have received this e-mail in error, please contact the sender
immediately and delete the material from any computer.

I’ve been looking in the WIKI and tried to search the archives for
bookmarkable searches, I don’t have a button for that feature, I can
bookmark searches by bookmarking the URL that the Query Builder link
links to on the left hand column. But my users aren’t going to
understand that and I want them to have searches they can easily
bookmark (or rather I’m going to send them via e-mail searches to add to
their bookmarks).

I’m not sure I understand what you’re asking, and I’m not sure if you
understand what that link does. Normally RT searches are done with
post, which means there’s no useful URL. The “bookmarkable URL” link
is just a link to the current search with GET parameters, such that
you could bookmark the page. It doesn’t do any fancy javascript tricks
to bookmark it for you.

seph

RT has saved searches. You can create searches and then
your users just jave to 'Load" them in the search
interface.

-ToddOn Mon, Nov 15, 2004 at 05:17:02PM -0500, Scott Thomson wrote:

Hey Folks,

I’ve been looking in the WIKI and tried to search the archives for
bookmarkable searches, I don’t have a button for that feature, I can
bookmark searches by bookmarking the URL that the Query Builder link
links to on the left hand column. But my users aren’t going to
understand that and I want them to have searches they can easily
bookmark (or rather I’m going to send them via e-mail searches to add to
their bookmarks).

Am I missing a permission somewhere, is it misconfigured? Any pointers
to FM or otherwise are appreciated.

We’re running RT 3.2.0 on MySQL on RH Enterprise Server.

Scott


Scott Thomson
Unitarian Universalist Association
Information Technology Services - Helpdesk
25 Beacon Street
Boston, MA 02108
617-948-6109 Fax-617-725-8886
sthomson@uua.org


From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rimbert
Rivera
Sent: Monday, November 15, 2004 4:37 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problems with Bookmarkable URL for this search and
thepriority field

The “Bookmarkable URL for this search” is not working for me any time I
use “Priority is greater than” or “Priority is less than” as a search
criteria. For example, if I do a new search and search for Priority is
greater than 0, I get a lot of search results. I copy the Bookmarkable
URL, logout and close my browser. I open a new browser and paste the
copied URL but I get no search results, whether I log in before or after
I paste the bookmarked URL. The search criteria is blank on the page
but the URL shows that I should have some search criteria:

/Search/Listing.html?Bookmark=FrT%3B%402%7C%252%7C%241%7C1%258%7C%2
411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2412%7CPriority
%20%26gt%3B%200%248%7CPriority%241%7C%26gt%3B%241%7C0%241%7C2&TicketsSor
tBy=id&TicketsSortOrder=ASC&RowsPerPage=50

If I use “Priority is equal to” or “Priority is not equal to”, then the
Bookmarkable URL works fine.

Anyone else experience this? Is this fixed in newer releases? I’ve
searched the list but didn’t find a mention of this.

We’re running RT 3.0.6 with PERL 5.8.0 on RedHat 9.

  • Rim

Rimbert Rivera
Manager, Information Technology
COMTEX News Network
rrivera@comtex.com
(703) 820-2000
Discover more about COMTEX at: http://www.comtex.com/
http://www.comtex.com/
This e-mail is intended solely for the person or entity to which it is
addressed and may contain confidential and/or privileged information.
Any review, dissemination, copying, printing or other use of this e-mail
by persons or entities other than the addressee is prohibited. If you
have received this e-mail in error, please contact the sender
immediately and delete the material from any computer.


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