Is there anything I can do within RT that would make it easy to
send a boilerplate reply to a frequently asked question? At the very
least, I would like to be able to respond to a ticket using a
template via the web UI.
Can I control RT via magic tags in email responses? I would like
to be able to write something like “State: closed” in an email
response and have RT close the ticket, without having to go through
the web UI.
http://web.meeroh.org/ | KB1FMP
A: Because it reverses the logical flow of conversation.
Q: Why is top posting frowned upon?