-
Is there anything I can do within RT that would make it easy to
send a boilerplate reply to a frequently asked question? At the very
least, I would like to be able to respond to a ticket using a
template via the web UI.
-
Can I control RT via magic tags in email responses? I would like
to be able to write something like “State: closed” in an email
response and have RT close the ticket, without having to go through
the web UI.
Tia,
meeroh
http://web.meeroh.org/ | KB1FMP
A: Because it reverses the logical flow of conversation.
Q: Why is top posting frowned upon?
- Miro Jurisic [2003-02-28 14:23]:
- Is there anything I can do within RT that would make it easy to
send a boilerplate reply to a frequently asked question? At the very
least, I would like to be able to respond to a ticket using a template
via the web UI.
StockAnswers
- Can I control RT via magic tags in email responses? I would like to
be able to write something like “State: closed” in an email response
and have RT close the ticket, without having to go through the web UI.
enhanced-mailgate
Both of these are available for RT 2 at
http://www.fsck.com/pub/rt/contrib/2.0/.
(darren)
Competition is a by-product of productive work, not its goal. A
creative man is motivated by the desire to achieve, not by the desire
to beat others.
– Ayn Rand