Body of ticket not showing up

ver 2.0.8

When creating a new ticket I am pasting a lot of information into the
body of the ticket. I submit the ticket but when I view the ticket this
information does not display (the date/time and action 'Ticket Created’
are there, just not the body). I verified this also happens if I add a
comment to an existing ticket and paste the same information. I ran an
SQL query using the MySQL command-line tools and found all the
information I pasted is there. Its just not showing up in RT. Is it
possible that something in the data is confusing RT? Or could it be
that this data, about 252KB, is too much for either MySQL or RT?

A big thank you to everyone who has helped me in the past, and to those
who have ideas about this problem.
-Fred

You need to adjust mysql’s max_allowed_packet in the config file.

max_allowed_packet = 16M

ought to do you.On Tue, Dec 11, 2001 at 01:47:52PM -0600, Percynski, Fred wrote:

ver 2.0.8

When creating a new ticket I am pasting a lot of information into the
body of the ticket. I submit the ticket but when I view the ticket this
information does not display (the date/time and action 'Ticket Created’
are there, just not the body). I verified this also happens if I add a
comment to an existing ticket and paste the same information. I ran an
SQL query using the MySQL command-line tools and found all the
information I pasted is there. Its just not showing up in RT. Is it
possible that something in the data is confusing RT? Or could it be
that this data, about 252KB, is too much for either MySQL or RT?

A big thank you to everyone who has helped me in the past, and to those
who have ideas about this problem.
-Fred


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

That didn’t fix it. I just read an old post that said to click on
"Download" in these situations. Yes clicking on Download does display
the entire body. So what is the difference between displaying the
information inline vs clicking on Download? Is it something related to
MIME type?From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, December 11, 2001 3:03 PM
To: Percynski, Fred
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] body of ticket not showing up

You need to adjust mysql’s max_allowed_packet in the config file.

max_allowed_packet = 16M

ought to do you.

ver 2.0.8

When creating a new ticket I am pasting a lot of information into
the
body of the ticket. I submit the ticket but when I view the ticket
this
information does not display (the date/time and action 'Ticket
Created’
are there, just not the body). I verified this also happens if I add
a
comment to an existing ticket and paste the same information. I ran
an
SQL query using the MySQL command-line tools and found all the
information I pasted is there. Its just not showing up in RT. Is it
possible that something in the data is confusing RT? Or could it be
that this data, about 252KB, is too much for either MySQL or RT?

A big thank you to everyone who has helped me in the past, and to
those
who have ideas about this problem.
-Fred


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

Ah. you’re hitting the code designed to not show huge messages inline.
It was designed that way so as not to slam you with hundreds of K of text when you looked at a ticket.

-jOn Thu, Dec 13, 2001 at 04:43:06PM -0600, Percynski, Fred wrote:

That didn’t fix it. I just read an old post that said to click on
"Download" in these situations. Yes clicking on Download does display
the entire body. So what is the difference between displaying the
information inline vs clicking on Download? Is it something related to
MIME type?

-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, December 11, 2001 3:03 PM
To: Percynski, Fred
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] body of ticket not showing up

You need to adjust mysql’s max_allowed_packet in the config file.

max_allowed_packet = 16M

ought to do you.

On Tue, Dec 11, 2001 at 01:47:52PM -0600, Percynski, Fred wrote:

ver 2.0.8

When creating a new ticket I am pasting a lot of information into
the
body of the ticket. I submit the ticket but when I view the ticket
this
information does not display (the date/time and action 'Ticket
Created’
are there, just not the body). I verified this also happens if I add
a
comment to an existing ticket and paste the same information. I ran
an
SQL query using the MySQL command-line tools and found all the
information I pasted is there. Its just not showing up in RT. Is it
possible that something in the data is confusing RT? Or could it be
that this data, about 252KB, is too much for either MySQL or RT?

A big thank you to everyone who has helped me in the past, and to
those
who have ideas about this problem.
-Fred


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.