I’m seeing the following message in syslog when I create a block. More
accurately I think this may occur when a member of the duty team
responds to the block request. I expect the state to change from
’pending activation’ to ‘active’ but it stays as ‘pending activation’.
RT: Use of uninitialized value in string eq at /opt/rt3/l
ocal/lib/RT/Condition/RTIR_BlockActivation.pm line 33.
I think the error may mean that the IsApplicable routine in the file
above always returns 0 and thus no state change occurs.
Does this make sense and is there a fix for this?
I’m running RTIR 2.3.17 on RT 3.7.26.
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