Block state change not working

I’m seeing the following message in syslog when I create a block. More
accurately I think this may occur when a member of the duty team
responds to the block request. I expect the state to change from
’pending activation’ to ‘active’ but it stays as ‘pending activation’.

RT: Use of uninitialized value in string eq at /opt/rt3/l
ocal/lib/RT/Condition/RTIR_BlockActivation.pm line 33.
(/opt/rt3/local/lib/RT/Co
ndition/RTIR_BlockActivation.pm:33)

I think the error may mean that the IsApplicable routine in the file
above always returns 0 and thus no state change occurs.

Does this make sense and is there a fix for this?

I’m running RTIR 2.3.17 on RT 3.7.26.

Many thanks.

Regards,
Tony.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk

I’m seeing the following message in syslog when I create a block. More
accurately I think this may occur when a member of the duty team
responds to the block request. I expect the state to change from
’pending activation’ to ‘active’ but it stays as ‘pending activation’.

RT: Use of uninitialized value in string eq at /opt/rt3/l
ocal/lib/RT/Condition/RTIR_BlockActivation.pm line 33.
(/opt/rt3/local/lib/RT/Co
ndition/RTIR_BlockActivation.pm:33)

I think the error may mean that the IsApplicable routine in the file
above always returns 0 and thus no state change occurs.

Does this make sense and is there a fix for this?

I’m running RTIR 2.3.17 on RT 3.7.26.

Those versions are…astonishingly old snapshots at this point. Is it
possible to test on a released version?

Best,
Jesse

Jesse,

Not immediately. We are planning to upgrade but it’s likely to be a few
weeks away yet. I was kind of hoping for a quick fix here!

Regards,
Tony.On Mon, 2011-01-31 at 14:11 -0500, Jesse Vincent wrote:

On Mon, Jan 31, 2011 at 07:03:53PM +0000, Tony Arnold wrote:

I’m seeing the following message in syslog when I create a block. More
accurately I think this may occur when a member of the duty team
responds to the block request. I expect the state to change from
’pending activation’ to ‘active’ but it stays as ‘pending activation’.

RT: Use of uninitialized value in string eq at /opt/rt3/l
ocal/lib/RT/Condition/RTIR_BlockActivation.pm line 33.
(/opt/rt3/local/lib/RT/Co
ndition/RTIR_BlockActivation.pm:33)

I think the error may mean that the IsApplicable routine in the file
above always returns 0 and thus no state change occurs.

Does this make sense and is there a fix for this?

I’m running RTIR 2.3.17 on RT 3.7.26.

Those versions are…astonishingly old snapshots at this point. Is it
possible to test on a released version?

Best,
Jesse

Many thanks.

Regards,
Tony.

Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk


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Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk

Jesse,

Not immediately. We are planning to upgrade but it’s likely to be a few
weeks away yet. I was kind of hoping for a quick fix here!

Understood. Unfortunately, this sort of thing is where my sales people
prod me to say “It’s something we could help you with for your current
RT instance if you had a support contract.”

Best,
Jesse

Jesse,On Mon, 2011-01-31 at 15:00 -0500, Jesse Vincent wrote:

Understood. Unfortunately, this sort of thing is where my sales people
prod me to say “It’s something we could help you with for your current
RT instance if you had a support contract.”

Maybe someone on the list can help.

Regards,
Tony.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk