Is there a way to have new ticket creation blocked via email, but
allowed via command line utilities? I ask because we’d like to set up
a system where a CGI script is allowed to create new tickets in RT and
emails to the various queues are not – but once the ticket is created,
emails to/from the queues would be allowed to be worked on that ticket.
The idea is, of course, to reduce spam tickets by forcing users to
utilize a web interface to create the initial ticket. Once done, then
we can have a civilized conversation via email.
Many advance thanks,
Nathan E. Pralle