I’ve been searching the docs & list for an answer, but to no avail
We have a form on one of our sites where users can submit a message
which is then forwarded to our helpdesk. What I’m trying to do is
migrate them onto RT, but I’ve been unable to find out how I stp RT from
sending a reply to the web server…
Closest I’ve seen is the blacklist patch in the archives.
It’s only the web forms I need to block - “real” users should still be
sent an auto reply when a ticket is created.
Any suggestions would be appreciated.