Hi,
I’ve been searching the docs & list for an answer, but to no avail 
We have a form on one of our sites where users can submit a message
which is then forwarded to our helpdesk. What I’m trying to do is
migrate them onto RT, but I’ve been unable to find out how I stp RT from
sending a reply to the web server…
Closest I’ve seen is the blacklist patch in the archives.
It’s only the web forms I need to block - “real” users should still be
sent an auto reply when a ticket is created.
Any suggestions would be appreciated.
Cheers,
Gordon
At 14:22 Uhr +1200 23.5.2002, Gordon Smith wrote:
We have a form on one of our sites where users can submit a message
which is then forwarded to our helpdesk. What I’m trying to do is
migrate them onto RT, but I’ve been unable to find out how I stp RT from
sending a reply to the web server…
Create an alias which forwards mail to /dev/null, then have the web
form use this as sender address. You should create this alias on the
machine running RT, so that the autoreplies don’t travel across the
network.
Or, have the users enter their address in the form und use this as
the sender. That way, they will receive the autoreply, and replying
via RT is actually useful.
Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>