Blank Tickets

RT Developers
1

I notice that certain emails are created into tickets which are blank. This
seems very strange since I am sure the email has a body as I copy each
incoming email to a mailbox. Has anyone found anything similar?

Thanks,

Neil

2

I’ve seen this too. It seems to be when a multipart email message is sent

  • even when all the parts are text. This is somewhat annoying because if
    one of the parts is a vcard - which more people are starting to include in
    their emails - you don’t get anything in the admin email. Another side
    effect of this is that the message is not quoted when you reply to it via
    the web interface.

I was looking into changing this locally when I get some free time (and
sending in my changes), but if many people are running into this, it might
be an item for Jesse.

What it currently does is only quote/send single part messages that are of
type “text/plain” (in Attachment.pm I think). My thoughts for solutions
were to include all “attachments” that were text and less than some size
(5K for example). Any other thoughts?

BTW: I’m currently using RT 2.0.0 so this may have been fixed in the newer
versions - I’ll be upgrading to 2.0.5 (or 6, whatever the latest is) this
weekend to try to fix some other items…

JonOn Fri, 17 Aug 2001, Neil H. wrote:

I notice that certain emails are created into tickets which are blank. This
seems very strange since I am sure the email has a body as I copy each
incoming email to a mailbox. Has anyone found anything similar?

Thanks,

Neil

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

3

If your ticket is of a certain length, you’ll need to choose "Download"
from the right side of the message gui.

Regards,
Christian

4

This behaviour should have changed with 2.0.5, as long as your templates
are using the $Transaction->Content method, rather than $Transaction->Message->Frist->Content method, as we used to do. (iirc, the change happened for
new installations of 2.0.1 or 2.0.3.)

-jOn Fri, Aug 17, 2001 at 04:16:03PM -0400, John Fisher wrote:

I’ve seen this too. It seems to be when a multipart email message is sent

  • even when all the parts are text. This is somewhat annoying because if
    one of the parts is a vcard - which more people are starting to include in
    their emails - you don’t get anything in the admin email. Another side
    effect of this is that the message is not quoted when you reply to it via
    the web interface.

I was looking into changing this locally when I get some free time (and
sending in my changes), but if many people are running into this, it might
be an item for Jesse.

What it currently does is only quote/send single part messages that are of
type “text/plain” (in Attachment.pm I think). My thoughts for solutions
were to include all “attachments” that were text and less than some size
(5K for example). Any other thoughts?

BTW: I’m currently using RT 2.0.0 so this may have been fixed in the newer
versions - I’ll be upgrading to 2.0.5 (or 6, whatever the latest is) this
weekend to try to fix some other items…

Jon

On Fri, 17 Aug 2001, Neil H. wrote:

I notice that certain emails are created into tickets which are blank. This
seems very strange since I am sure the email has a body as I copy each
incoming email to a mailbox. Has anyone found anything similar?

Thanks,

Neil

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.