I don`t think it is related to sendmail in any way, because he said the
email get delivered to his mail box, but with no body.
We never receive body in status messages except when we reply directly to
this status update. (OnTransaction, notify)
This is what we use for our system:
OnTransaction NotifyOwner Transaction
OnCorrespond AutoreplyToRequestors Followup-Template
OnCreate AutoreplyToRequestors Autoreply
OnResolve AutoreplyToRequestors Resolved
Maybe you juste dont use the right conditions to do what you need. I suggest
you first establish what you want the system to do, and then “play” with the
scrip section until it does what you want… Or almost.
Also, make sure you set correct permissions for everyone and requestors.
System must be properly configured to handle replies to these templates.
Directeur dï¿½veloppement / Project Manager
Inet Technologies Inc.From: “Mitchell Wright” email@example.com
To: “Shane Landrum” firstname.lastname@example.org
Sent: August 30, 2001 15:39
Subject: Re: [rt-users] blank messages from RT
Hmm… Could maybe be a permissions problem… Or something to do with
sendmail not running with the right flags. Other then that I don’t know…
Maybe one of the resident experts will take a stab at this later on
Sounds like you are not using the right template… Double check your
config and all should be well.
I did. I have 2 different scrips:
- OnCreate NotifyAllWatchers with template StatusChange
- OnCreate AutoreplyToRequestors with template Autoreply
I get mail from these, but they just don’t have message bodies.
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