I just upgraded from RT 5.0.1 to 5.0.2 (along with a slew of other upgrades on the system, such as Apache and various Perl modules) and the home (or “RT at a glance”) is now blank, as shown in the screen shot below.
Other things appear to work. I can login and logout, look up tickets, run searches, etc. When I login as the root account and go to “RT at a glance” under the user preferences or the global settings, there are no dashboards visible. Screenshots below, again.
Any idea what happened or what I should do next?
Any help is GREATLY appreciated. Thanks in advance!
Under Admin->Tools->System configuration what does the 5.0.2 upgrade step under the “Upgrade” section say?
It looks like you haven’t ran the 5.0.2 upgrade step, this converts the existing homepage into a dashboard
Got it! I ran “pkg upgrade” on FreeBSD, which installed the new FILES but didn’t run the database schema updater script. By using “pkg info -D rt50 | more” I was able to view the post-installation message again. It advised me to run “/usr/local/sbin/rt-setup-database --datadir /usr/local/share/doc/rt50/upgrade --action upgrade --prompt-for-dba-password”, which took care of the issue.
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You’re definitely correct. Thank you so much for the help. I’ve included my particular steps in a reply, since they’re specific to FreeBSD systems with sysadmins that like to use the “pkg” command for upgrades.
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Thanks for sharing this update. It was very useful.
