Blank Emails?

RT Users
1

Hello RT Users!

I am having a rather strange problem. When I send a reply to a ticket,
occasionally the email that the customer receives is blank, although in
the support system it is fine and I can see the text?

When I reply again, and BCC myself, it works…

Any thoughts?

Cheers
Tim

2

Hello RT Users!

I am having a rather strange problem. When I send a reply to a ticket,
occasionally the email that the customer receives is blank, although in
the support system it is fine and I can see the text?

What version of RT are you using? Are these users yahoo webmail users?
It’s a known bug we fixed quite a while ago.

3

What version of RT are you using? Are these users yahoo webmail users?
It’s a known bug we fixed quite a while ago.

It’s the latest version from the Debian stable tree - 3.4.1. Can’t say if
they are all yahoo addresses but I will check.

At the moment I am saving copies of the messages at smtp time to see if it
is RT or the mail system!

Cheers
Tim

4

What version of RT are you using? Are these users yahoo webmail users?
It’s a known bug we fixed quite a while ago.

It’s the latest version from the Debian stable tree - 3.4.1. Can’t say if
they are all yahoo addresses but I will check.

Yes. This was fixed after 3.4.1.

5

Yes. This was fixed after 3.4.1.

Thanks. I have now upgraded to 3.4.5. I don’t suppose anyone is
maintaining Debian packages for Sarge?

Cheers
Tim

6

|=> -----Original Message-----
|=>
|=> Thanks. I have now upgraded to 3.4.5. I don’t suppose
|=> anyone is maintaining Debian packages for Sarge?

http://packages.debian.org/stable/misc/request-tracker3.4

The primary maintainer ( Stephen Quinney ) is dropping out and it looks like the new fellow will be Andrew Stribblehill.

Michael Eraña, CISSP
CTO
PC Network, Inc.
eranam@lanusa.com