If the first version of RT you installed was before 2.0.6, your templates
don’t use the new Transaction->Content method, but instead probably use
Transaction->Message->First->Content, which won’t work as well.On Wed, Sep 12, 2001 at 01:49:20PM -0500, John DeBerry wrote:
Recently we’ve been experiencing blank contents in the emails sent out by RT
2.0.6. Either it will be completely blank, or if it’s an Admin-type template
it will only have the standard link to the ticket at the top.
Has anyone else experienced this? I can’t seem to find a common thread with
the problems. Let me know if I’ve not given enough information.
rt-users mailing list
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.