Blank content on correspondences

RT Users
1

Hello,

Recently we’ve been experiencing blank contents in the emails sent out by RT
2.0.6. Either it will be completely blank, or if it’s an Admin-type template
it will only have the standard link to the ticket at the top.

Has anyone else experienced this? I can’t seem to find a common thread with
the problems. Let me know if I’ve not given enough information.

Thank you,

John

2

Oh, forgot to mention: The ticket itself will still contain the text added
(like it should) even though it wasn’t included in the email.

3

If the first version of RT you installed was before 2.0.6, your templates
don’t use the new Transaction->Content method, but instead probably use
Transaction->Message->First->Content, which won’t work as well.On Wed, Sep 12, 2001 at 01:49:20PM -0500, John DeBerry wrote:

Hello,

Recently we’ve been experiencing blank contents in the emails sent out by RT
2.0.6. Either it will be completely blank, or if it’s an Admin-type template
it will only have the standard link to the ticket at the top.

Has anyone else experienced this? I can’t seem to find a common thread with
the problems. Let me know if I’ve not given enough information.

Thank you,

John

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4

Thanks for the suggestion! However, it looks like all of my templates do use

{$Transaction->Content()}

Is there anything else I could try? :slight_smile:

John

5

Also, I’m not quite sure this is related, but it seems similar: I’m in the
web interface looking at a ticket. Then I click ‘Reply’ on the particular
item in the ticket I wish to reply to. However, when it opens the next page
for me to insert my text, the ticket content loses the quoted text. There is
only one ‘>’ where the quoted text would normally be. (This is not quite the
same as the other problem, as the blank/empty emails are sent even if the
text field is filled with text.) Sorry to confuse things if this is
unrelated, but I figure it might be since it deals with inserting contents
somewhere.