To put it simply, where should I be looking to change the type of
creates/updates that are sent to the different levels of requestors?
For example, To: (the requestor) can get new tickets/closed tickets/etc,
whereas CC: acts differently (I recall an email explaining what exactly
CC got, but can’t find it at the moment).
Basically I want CC: to get a few more updates than it normal does (i.e.
ticket creation), but not sure where I should be looking to make the