Bin/rt questions

RT Users
1

Hi there,

I’m looking at what I can do with the rt utility with respect to creating
reports each night and emailing to users as well as creating tickets from
another application (to do with work order processing in installations.

My questions are as follows:

  • Is there any more documentation on $RT_SUMMARY_FORMAT
  • I do not seem to be able to assign keywords as we add a new ticket using
    ./rt
  • I do not seem to be able to set keywords to an existing ticket using ./rt
  • I want to associate tickets with each other using links - how can I get
    the ticket number generated when I add a ticket with ./rt

I’d appreciate any help or advice that anybody can provide.

Regards,

Derek…

PS - One tiny little bug - the help screen says you need to use “–no-edit”,
but the code appears to look for the switch “–noedit”.

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2

All / Jesse,

I can now modify keywords on exising tickets, but can’t create them on new
ones.

This might not be a problem if I could find out how to get the ticket number
that was in the create back to the script (as well as the exit status of the
rt command).

Any suggestions?

Regards,

Derek…

PS - The Output from RT varies a lot depending on the switches used.
Sometimes you do get a carriage return after the information message
returned by RT, but other times you do not (specifically with keywords).-----Original Message-----
From: Derek Fage
To: rt-users@lists.fsck.com
Sent: 18/09/2001 12:34
Subject: [rt-users] bin/rt questions

Hi there,

I’m looking at what I can do with the rt utility with respect to
creating
reports each night and emailing to users as well as creating tickets
from
another application (to do with work order processing in installations.

My questions are as follows:

  • Is there any more documentation on $RT_SUMMARY_FORMAT
  • I do not seem to be able to assign keywords as we add a new ticket
    using
    ./rt
  • I do not seem to be able to set keywords to an existing ticket using
    ./rt
  • I want to associate tickets with each other using links - how can I
    get
    the ticket number generated when I add a ticket with ./rt

I’d appreciate any help or advice that anybody can provide.

Regards,

Derek…

PS - One tiny little bug - the help screen says you need to use
“–no-edit”,
but the code appears to look for the switch “–noedit”.

Any views expressed in this message are those of the individual sender,
except where the sender states them to be the views of Foreshore
Limited.

This e-mail is intended only for the individual or entity to which it is
addressed and contains information that is private and confidential. If
you are not the intended recipient you are hereby notified that any
dissemination, distribution or copying is strictly prohibited. If you
have received this e-mail in error please delete it immediately and
advise us by return e-mail to hostmaster@foreshore.net

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

3

I can now modify keywords on exising tickets, but can’t create them on new
ones.

This might not be a problem if I could find out how to get the ticket number
that was in the create back to the script (as well as the exit status of the
rt command).

The fact that you can’t set keywords on create is something I’m looking at again
for a new more comprehensive ticket create ui for the 2.0.8 webui.

-j

Any suggestions?

Regards,

Derek…

PS - The Output from RT varies a lot depending on the switches used.
Sometimes you do get a carriage return after the information message
returned by RT, but other times you do not (specifically with keywords).

-----Original Message-----
From: Derek Fage
To: rt-users@lists.fsck.com
Sent: 18/09/2001 12:34
Subject: [rt-users] bin/rt questions

Hi there,

I’m looking at what I can do with the rt utility with respect to
creating
reports each night and emailing to users as well as creating tickets
from
another application (to do with work order processing in installations.

My questions are as follows:

  • Is there any more documentation on $RT_SUMMARY_FORMAT
  • I do not seem to be able to assign keywords as we add a new ticket
    using
    ./rt
  • I do not seem to be able to set keywords to an existing ticket using
    ./rt
  • I want to associate tickets with each other using links - how can I
    get
    the ticket number generated when I add a ticket with ./rt

I’d appreciate any help or advice that anybody can provide.

Regards,

Derek…

PS - One tiny little bug - the help screen says you need to use
“–no-edit”,
but the code appears to look for the switch “–noedit”.

Any views expressed in this message are those of the individual sender,
except where the sender states them to be the views of Foreshore
Limited.

This e-mail is intended only for the individual or entity to which it is
addressed and contains information that is private and confidential. If
you are not the intended recipient you are hereby notified that any
dissemination, distribution or copying is strictly prohibited. If you
have received this e-mail in error please delete it immediately and
advise us by return e-mail to hostmaster@foreshore.net

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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