'bin/rt' CLI, creating ticket with Owner

Hi,

I’m trying to get the CLI ‘rt’ tool to create a ticket with a specified owner.

I’m trying:

/opt/rt3/bin/rt create -t ticket set status=new owner="stuart.browne@ausregistry.com.au"  subject="`date +'General Tasks %Y%m - %W'`" queue="au Maintenance" text="Auto-created weekly general tasks ticket." priority=1

Sadly, this is setting everything else other than the owner perfectly correctly.

I’ve tried setting the RTUSER with SuperUser as a last-effort, to no avail.

Is there any way (short of writing the create routine myself using the API) to set the owner at ticket creation time?

RHEL5.4
RT3.8.1

Stuart J. Browne
Unix/Network Administrator
AusRegistry Pty Ltd
Level 8, 10 Queens Road
Melbourne. Victoria. Australia. 3004.
Ph: +61 3 9866 3710
Fax: +61 3 9866 1970
Email: stuart.browne@ausregistry.com.au
Web: www.ausregistry.com.au

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I’m trying to get the CLI ‘rt’ tool to create a ticket with a specified owner.

I’m trying:

/opt/rt3/bin/rt create -t ticket set status=new owner="stuart.browne@ausregistry.com.au" subject="date +'General Tasks %Y%m - %W'" queue=“au Maintenance” text=“Auto-created weekly general tasks ticket.” priority=1

Sadly, this is setting everything else other than the owner perfectly correctly.

I’ve tried setting the RTUSER with SuperUser as a last-effort, to no avail.

Is there any way (short of writing the create routine myself using the API) to set the owner at ticket creation time?

Using a username instead of an email address works fine here

-kevin