'bin/rt' CLI, creating ticket with Owner

RT Users
1

Hi,

I’m trying to get the CLI ‘rt’ tool to create a ticket with a specified owner.

I’m trying:

/opt/rt3/bin/rt create -t ticket set status=new owner="stuart.browne@ausregistry.com.au"  subject="`date +'General Tasks %Y%m - %W'`" queue="au Maintenance" text="Auto-created weekly general tasks ticket." priority=1

Sadly, this is setting everything else other than the owner perfectly correctly.

I’ve tried setting the RTUSER with SuperUser as a last-effort, to no avail.

Is there any way (short of writing the create routine myself using the API) to set the owner at ticket creation time?

RHEL5.4
RT3.8.1

Stuart J. Browne
Unix/Network Administrator
AusRegistry Pty Ltd
Level 8, 10 Queens Road
Melbourne. Victoria. Australia. 3004.
Ph: +61 3 9866 3710
Fax: +61 3 9866 1970
Email: stuart.browne@ausregistry.com.au
Web: www.ausregistry.com.au

The information contained in this communication is intended for the named recipients only. It is subject to copyright and may contain legally privileged and confidential information and if you are not an intended recipient you must not use, copy, distribute or take any action in reliance on it. If you have received this communication in error, please delete all copies from your system and notify us immediately.

2

I’m trying to get the CLI ‘rt’ tool to create a ticket with a specified owner.

I’m trying:

/opt/rt3/bin/rt create -t ticket set status=new owner=“stuart.browne@ausregistry.com.au” subject=“date +'General Tasks %Y%m - %W'” queue=“au Maintenance” text=“Auto-created weekly general tasks ticket.” priority=1

Sadly, this is setting everything else other than the owner perfectly correctly.

I’ve tried setting the RTUSER with SuperUser as a last-effort, to no avail.

Is there any way (short of writing the create routine myself using the API) to set the owner at ticket creation time?

Using a username instead of an email address works fine here

-kevin