I’m trying to get the CLI ‘rt’ tool to create a ticket with a specified owner.
/opt/rt3/bin/rt create -t ticket set status=new owner="email@example.com" subject="`date +'General Tasks %Y%m - %W'`" queue="au Maintenance" text="Auto-created weekly general tasks ticket." priority=1
Sadly, this is setting everything else other than the owner perfectly correctly.
I’ve tried setting the RTUSER with SuperUser as a last-effort, to no avail.
Is there any way (short of writing the create routine myself using the API) to set the owner at ticket creation time?
Stuart J. Browne
AusRegistry Pty Ltd
Level 8, 10 Queens Road
Melbourne. Victoria. Australia. 3004.
Ph: +61 3 9866 3710
Fax: +61 3 9866 1970
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