Billable hours tracking?

RT Users
1

Hello all, first post here , so be gentle… :slight_smile:

I was wondering if there si a way or add on to have RT track o rhave a
way to enter billable hours? Meaning a client creates a ticket say at
noon on Monday, we see it at 3pm and start working and over the course
of 3 days we work on and off for this issue. Is there a way at the end
before closing the ticket , or during any tasks done, to enter the time
spent? lets say over the 3 days i spent 5 hours as billable work, or
even simply start and stop times for several tasks…?

I hope someone understands what i mean…
Thanks to all in advance…

have a great day!

Rob Morin
Dido Internet Inc.
Montreal,Canada
http://www.dido.ca
514-990-4444

2

Rob Morin wrote:

Hello all, first post here , so be gentle… :slight_smile:

I was wondering if there si a way or add on to have RT track o rhave a
way to enter billable hours? Meaning a client creates a ticket say at
noon on Monday, we see it at 3pm and start working and over the course
of 3 days we work on and off for this issue. Is there a way at the end
before closing the ticket , or during any tasks done, to enter the time
spent? lets say over the 3 days i spent 5 hours as billable work, or
even simply start and stop times for several tasks…?

I hope someone understands what i mean…
Thanks to all in advance…

have a great day!

Hi Rob,

I use the Time Worked field in a ticket for this.

HTH

Charlie