Big Queue loads slow


#1

I have upgraded RT2 to 1.3.72 and DBIx-SearchBuilder-0.31. I found that
shorter queues loads ok, but larger queues( with lots of tickets) stil takes
quite long to load. Since we mostly work on those new and open tickets most
of the time, I am thinking if we split up the Tickets table into several
tables according to the status. Say, one table for resolved, another for
dead, etc.

Nobel


#2

Heya Nobel,
There’s a known issue with SearchBuilder 0.31 and RT 1.3.72 that
will definitely cause it to grind with large amounts of data.

    Just so we know, what OS / Database combo are you using (including 
    versions) and what's your hardware config like?  Also, how
    many tickets is 'lots of tickets'?

    thanks,

    jesseOn Tue, May 15, 2001 at 05:46:18PM +0800, Nobel Tse wrote:

I have upgraded RT2 to 1.3.72 and DBIx-SearchBuilder-0.31. I found that
shorter queues loads ok, but larger queues( with lots of tickets) stil takes
quite long to load. Since we mostly work on those new and open tickets most
of the time, I am thinking if we split up the Tickets table into several
tables according to the status. Say, one table for resolved, another for
dead, etc.

Nobel


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