Better formatting for attachment headers?

RT Users
1

I am using RT 3.0.6.

The problem I have seen is that if there is a long Cc: or To: list in the
e-mail header, the ticket display goes outside of the browser window.

Digging into this, this seems to be due to the use of 

 in

Ticket/Elements/ShowTransaction  around where ShowMessageHeaders is called.

Wouldn’t it be better to avoid the 
 tag, and just replace newlines with


?

I have done the following for my installation:


nydli005 RT/ $ diff -c  share/html/Ticket/Elements/ShowTransaction local/html/Ticket/Elements/ShowTransaction

*** share/html/Ticket/Elements/ShowTransaction  Thu Sep 25 16:31:06 2003

— local/html/Ticket/Elements/ShowTransaction  Wed Oct 15 02:13:00 2003

*** 68,76 ****


  






    

  • 

      <PRE>

    
<& ShowMessageHeaders, Headers => $headers, Transaction => $Transaction &>
    • 

  • 

<& ShowMessageStanza, Depth => 0, Message => $quoted, Transaction => $Transaction &>

    • 


      



— 68,74 ----

nydli005 RT/ $ diff -c  share/html/Ticket/Elements/ShowMessageHeaders local/html/Ticket/Elements/ShowMessageHeaders

*** share/html/Ticket/Elements/ShowMessageHeaders       Thu Sep 25 16:31:06 2003

— local/html/Ticket/Elements/ShowMessageHeaders       Wed Oct 15 02:39:32 2003

*** 25,30 ****

— 25,36 ----

<%INIT>

my $content = $Headers;

RT::Interface::Web::EscapeUTF8($content);
  • my @headers = split( /\n/, $content);
  • #$content= “”;
  • $content =~ s/\n/
    /g;
  • $content .= “

    \n”;
    $m->comp(’/Elements/Callback’, content => $content, %ARGS);
    </%INIT>
    <%ARGS>

Regards,
Aaron Sterr