Unfortunately root/password doesn’t work as a username/password either Know any way to fix this? You’re talking about the RT login webpage right?
The fact that i can access the RT system via web means that my mysql database is working correctly right?
Thanks for the help guys, still struggling, but it looks like my blood, sweat, and tears will be worth it!----- Original Message -----
From: Bruce Campbell email@example.com
Date: Wed, 7 Aug 2002 20:42:22 +0200 (CEST)
To: RT Users Mailing List firstname.lastname@example.org
Subject: Re: [rt-users] Better error message for denied postings
On 7 Aug 2002, Matthew P. Cox wrote:
I’m in a situation where a good number of my supported users have more
than one (valid) email addresses that they use from their workstation.
Since I don’t have them time to attempt to stamp out multiple addresses
on every Windows box: I’m trying to pass back a more descriptive error
message than “Permission Denied” to the user.
Perhaps the question is ‘why are they getting Permission denied’? In the
suggested RT installation, the group ‘Everyone’ has permission to Create
and to Reply to Tickets (to be applied per queue), so it doesn’t matter if
they use an alternative email address (apart from getting a copy back).
This is dealt with in Configuration->Queues->name of queue->Groups .
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations/Security
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