Hello,
This is my first posting to this mailing list, so pelase bear the verbosity.
I have been recently investigating the possibility to use RT3 to manage
relatively large support e-mail address. So far things look promising, except
the ugly e-mail display 
I understand having RT display incoming e-mail in pretty format (HTML
formatting, fonts, attachments etc) is definitely not it’s primary purpose,
but there are some things that aren’t looking good. It is however, sometimes
hard to teach customers how to send you good looking mail (that is, plain text
:-).
For example, if the e-mail message contains both text/plain and text/html
parts (which is common for e-mail coming from OutLook Express) RT would
display either part (depending on configuration), and offer the other part for
Download. However, if you display the text part, the text/html part offered
for download is not sent to the browser with the proper MIME type, but with
text/plain instead - which prevents the browser from displaying the HTML
content.
Where is this handled and has someone worked on prettyfying RT3 as it comes to
it’s e-mail display?
Best Regards,
Daniel