New RT user here (v4.01), firstly thanks for such a complete open source product, very impressed and grateful.
I’ve done some RTFM/RTFW and seen how to set one custom field based on the entry of another however, I have want a many to one relationship to exist between the orginal custom field (call it CF1) and the one I wish to auto set (call it CF2).
I’m guessing I could manually handle the one to many, by making a perl (dictionary/pair??) array (sorry if terminology is hopeless, no recent perl experience either). And then set CF2 based on this lookup. But I would prefer to be able to
a) Create a lookup table in RT and give queue admins the right to CRUD it
a. Is there a mechanism/extension in RT4 to do this?
b) Is there also a mechanism of external lookup tables to be queried in the RT schema without kludging in some manual DBI:: into the scrip.
Or is there a better way entirely??
To set the scene, I’m after a user being able to set the newspaper masthead they work for via a populated dropdown custom field, many mastheads may map to one database, and one terminal server so something like
Border Mail, RegionalDB
Ballarat Courier, REgionalDB
CF1 would be where you select the masthead, CF2 would result in showing the associated Database.
Note that there could be hundreds, and they may change regularly hence the desire to provide some sort of CRUD interface rather than hand coding it within a Scrip.
Any suggestions/pointers would be gratefully received.
Thanks in advance,
IT Special Projects Manager
1 McKoy St, Wodonga VIC 3690
T 02 6024 0677 | M 0419 224 383 | F 02 6024 0606
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