Best way to give a user the right to modify requestors

RT Users
1

Hello,

I’ve read the docs but I’m still confused as to the best way to allow a user
to modify the requestors for a ticket on a per queue basis? Is this even
possible or is it a global right?

Thanks,
Duncan

smime.p7s (3.01 KB)

2

Hello,

I’ve read the docs but I’m still confused as to the best way to allow a user
to modify the requestors for a ticket on a per queue basis? Is this even
possible or is it a global right?

Thanks,
Duncan

The closest you can get with stock RT is granting the ModifyTicket
right. If you don’t want to give that much, you can add a new right
and modify the API to enforce it.

-Todd