Forgive my ignorance –
The code referenced in the wiki – how is that used in RT?
Added to the template ? Inserted into code on server?
Thanks,
- Dave Dennis
- Seattle, WA
- dmd@speakeasy.org
- http://www.dmdennis.comOn Wed, 31 Mar 2004, Ruslan U. Zakirov wrote:
Dave Dennis wrote:
Dear list,
I’m struggling to prevent this when resolving ticket, I have written a line of
comments then will close ticket. What always happens is, in the email sent to
the requestor, who is unpriviledged:
Priveleged user will see same message.This transaction appears to have no content
This happens when scrip tries to
{$Transaction->Content()}
I read on the list, but this was RT2, no mention yet for RT3 that
“{$Transaction->Content()}” was not available at Ticket Resolution time.
Look into history: ‘comment’ and ‘set status resolve’ different
transactions. Understand?Is that true? If so how is it possible to send the contents of a ticket into
the resolution to send to the requestor?
Use this template pease to insert last comment content.
Request Tracker WikiI have checked permissions, Unpriviledged and Priviledged both have right to
ShowTicketComments .Anyone see the mistake or have a suggestion how to proceed?